IRA/Trust and Estates Specialist

Overview:

The IRA/Trust and Estates Specialist is responsible for all aspects of Trust, IRA activities, Deceased and Trust account policies, risk management, legal and compliance issues as well as assuring member satisfaction with these products. In addition, this role is responsible for providing member and staff education regarding the various products under their purview.

Responsibilities:

Deceased Account Administration

Act as a liaison between surviving family/personal representative and organization until account has been settled

Perform deceased account maintenance to include canceling ACH and other pre-authorized debits, all debit and or credit cards, and restricting accounts

Ascertain proper disposition of funds in the account with minimum exposure to liability

Ensures payment is made to the duly appointed legal representative of the deceased member upon receipt of appropriate documentation

Prepare letters and memorandums to surviving account holders, executors, attorneys, and trustees

Adhere to all Federal and State regulations regarding decedent accounts

Provide broad support on deceased accounts to other credit union departments

Serve as Administrator for Power of Attorney (POA) Accounts

Review all incoming documentation on Powers of Attorney; ensure wording in the document is legal and valid

Maintain account records and warnings to properly flag and indicate account designated with POA

Function as IRA Administrator

Maintain an in-depth knowledge of all IRA products and operational procedures

Process all IRA transactions including, but not limited to withdrawals, deposits, transfers, and distributions

Understands IRS rules and regulations concerning IRA accounts and their administration

Manage Certificate of Deposit (CD) Account Maintenance

Fulfill maturity instructions, withdrawals, deposits, and transfers

Research and correct transaction errors made by other departments

Provide advanced support on these accounts to other branches and departments

Participate in testing and implementation of projects for new products, services, or processes

Take initiative to continuously develop skills and industry knowledge to enhance the value of all customer interactions

Attend regular training and certification courses as needed for this position - May require travel

Proactively identify opportunities to provide product/service solutions to members

Accurately and efficiently process member financial transactions

Provide exceptional member experiences

Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience.

Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

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Qualifications:

Required

• High school diploma or equivalent

• Requires a minimum of 2 years banking/credit union experience or experience in a similar role

• Must complete and maintain an IRA Specialist Certification at a minimum of the Certified IRA Specialist II (CIS II) level in designation within one of year of hire

• Intermediate level proficiency with Microsoft Office products (Word, Excel, Outlook)

• Ability to maintain confidentiality

• Ability to collaborate

• Accuracy and detail-orientation

• Effective oral and written communication skills

• Effective critical thinking skills

• Excellent interpersonal skills

• Exceptional attention to detail with the ability to complete tasks with minimal to no errors

• Strong ability to multi-task and work independently using good judgment

• Excellent time management skills and the ability to initiate and embrace change

• Ability to use independent judgment to make quick decisions within written policy and standard operating procedures

• Ability to understand and carry out instructions furnished in written, oral, or diagram form

• Ability to work Monday-Friday from 8:00am – 4:30pm

Preferred

Bachelor’s Degree or equivalent from four-year college or technical school

2 years of financial institution experience with an emphasis on deceased account processing, Estate and Trust accounts

EEO Notice:

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at (phone number removed) or .

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