AAI/Spalding - Customer Service Rep

Position Summary:

AAI/Spalding is a major sports equipment manufacturing company located in Jefferson, Iowa owned by Spalding; a division of Fruit of the Loom, an independent, wholly owned subsidiary of Berkshire Hathaway Inc., & leading international basic apparel company.

We currently have an opening for a Customer Service Representative. This position is responsible for handling inbound and outbound calls and emails to answer inventory, pricing, order status and other general inquiries from customers. They will process orders, respond to product inquiries, and conduct inside sales efforts.

This is an in-person position located at our Jefferson, Iowa facility.

AAI is the official supplier and partner to USA Gymnastics and the NCAA, as well as a proud partner with the Federation Internationale De Gymnastique (FIG).

Spalding is the largest basketball equipment supplier in the world. As the official backboard of the NBA and NCAA since 2009, this makes them one of the most well-known brands in the industry.

Our Jefferson, Iowa facility has been in operation and supporting our local community since 1954.

Specific Responsibilities:

Manage inbound and outbound calls and email inquiries from customers to place orders, obtain an order status, check inventory and/or inquire about pricing or freight rates. Effectively communicate by composing accurate, prompt and effective replies. Handle difficult or sensitive issues with customers in a polite and tactful manner.

Coordinate custom product requests from customers and communicate requests to the Engineering group. Obtain and communicate cost and quote information to the customer. Obtain receipt of custom orders. Provide designs to customers and obtain approval prior to manufacture.

Receive and process orders in the computer system in a timely manner. Monitor orders and complete follow-up to ensure delivery by specified dates. Process end-of-day shipments by adding freight and invoicing.

Provide up-to-date order and shipment information to customers. Coordinate with manufacturing and external shipping companies to expedite or trace missing or delayed shipments.

Discuss product lines with dealers and prospective customers. Forward leads to dealer network.

Quote shipping, enter orders, consolidate orders when needed, coordinate ship dates, invoice, add freight, and give freight allowances where needed.

Minimum Qualifications:

High School degree or equivalent required; Associate degree in related field a plus

Strong computer and MS Office knowledge and skills

Excellent communication, attention to detail and phone skills

Knowledge of applicable athletic equipment a plus

Minimum Job Experience Required:

• 1+ years of customer service and/or sales experience

Permanent