Technical Writer Support Associate

Job Description

CHARLOTTE, NC

Job Type: Full-time

Comp: $25/hr. - $28/hr.

Shift: 8AM – 5PM, Mon-Fri

Job Description:

NCW is searching for a Technical Shop Assistant to support our client's technical team and product managers at their manufacturing facility in Charlotte. This position may be called upon to quote, repair, set up installations, and provide advice for various systems within the product line. This position will work diligently with the technical team/department to provide customers and sales with immediate answers. Pocket doors and standard units would be the main area of focus. Producing and maintaining daily quotes for jobs in the field. These quotes translate into purchase orders that are then built in-house and shipped out. This is not an IT position. Experience in Technical writing preferred.

Requirements:

Update and maintain all systems (Salesforce and configurator) and databases with careful attention to detail.

Assist and maintain an expected high level of work quality f.

Serve as a liaison between management, the team, and the customer.

Quote and advise customers and sales on applications and jobs.

Constant training on all products lines with a specific on mechanics.

Direct communications with product manager and technical support team to fill in any internal gaps in support.

Maintain up to date and constant communication with sales and customers via email and phone.

Assist in shop projects and training related tasks when necessary.

Qualifications:

Certifications, associates, or bachelor’s degree in practical science, mechanical engineering, carpentry, or electronics or equivalent experience. Or a well-documented work history of at least 5 years of work in the field.

Experience with technical writing preferred.

Average computer skills, familiar with Microsoft Suites. Must be able to professionally respond to customers verbally or in writing.

Customer service skills and phone etiquette

Demonstrable leadership and professionalism skills.

Comfortable to advocate and problem solve when needed.

A critical thinker with a positive attitude.

Dedicated to constant improvement and attention to detail.

Understand and has experience with helpdesk, customers, and quoting.

Benefits:

Medical, Dental, Vision

Paid Holidays

Bereavement Leave

Personal Advancement

Retirement & 401K

About Us:

NCW is a professional & personable staffing + recruiting partner that has been in the talent business for over 20 years. We know what good talent is, and we know what employers are looking for! If you want to feel like you’re on a team and not just another number or transaction, you should apply through NCW. We prioritize people, not money (unless it’s going into your wallet) and do our best to make the hiring process as smooth as possible for everyone. Our motivation is to find a perfect fit for YOU! Leave the hunting to us.

NCW is an Equal Opportunity Employer. Diversity and inclusion are vital parts of our culture and drive NCW’s growth. NCW Is an employer and business partner dedicated to elevating the quality of life of our employees, clients, and communities. You belong here.