Patient Advocate

Job Description

Vision

Whole Woman’s Health transforms how people experience abortion care in this country. We stand in the light, fiercely dedicated to providing fabulous abortion care that puts patients first.

MissionWhole Woman’s Health provides fabulous abortion care, free from the shame and stigma that often accompanies sexual health in this country. Our patients can count on us for medical expertise, heartfelt compassion, informed consent, and trust. We are deeply committed to growth and innovation, and we cultivate a dynamic, rigorous, learning corporate culture. Our patients’ hopes and dreams are at the center of all we do, and we hold ourselves ultimately accountable to them.

Summary

The Patient Advocate position allows for further training in the medical areas of the office which do not require medical certification or licensure. These tasks may include pathology, lab, set-up, running rooms, assisting in recovery, ultrasounds and assisting in Gyn sessions as directed. The Patient Advocate plays a key role in the practice as s/he may interact with the patient in many areas and her/his knowledge of office systems and the medical practice can contribute very positively to patient satisfaction and the success of the practice.

Our company operates six days a week. Employees may be scheduled to work any day of the week, including Saturdays. Please note that Saturday availability is a requirement for this position.

Essential functions

Perform receptionist duties including answering phones and managing the front desk

Intake and discharge

Counting money/making deposits and computer skills.

Gyn Assistant assists the practitioner in GYN practice. Primary duties include:

prepare charts for practitioner review

interview patients

set patients up for exams

assist the practitioner during exams

collect samples, run routine tests and take vital signs

Pathology Technician runs the pathology lab under the supervision of the Medical Director and the doctor practicing at the time. Primary duties include:

sterilizing instruments

verifying completed abortion procedures via pathology examination

Surgical assistant: assists the doctor and the patient through the actual abortion procedure. Training to assist in surgery involves becoming familiar with medical terminology and technology. Primary duties include:

serving as a surgical assistant

anticipating the doctor’s needs

supplying the doctor with the necessary instruments and medications to complete the procedure

serving as support to the patient, offering her comfort throughout her abortion procedure.

Set Up/Assist/Recover during an abortion session primarily means you prepare and recover patients during surgery. Primary duties include:

preparing procedure rooms for patients

cleaning and stocking rooms

showing patients to the procedure rooms before the doctor enters, and helping them feel as comfortable as possible

starting IVs

keeping track of the session—who has been seen, who has not, anticipating the “flow” of patients

recovering patients post-ab, including taking vital signs, cleaning them up, assisting them in dressing, escorting them to recovery room.

Lab Technician runs the laboratory where patient testing occurs. Primary duties include:

collecting blood samples

running tests

taking vital signs

serving as a point of patient education regarding test results and what they mean.

Ultrasonography

perform pre-op sonograms on all patients presenting for abortion services

learn both vaginal and abdominal scan techniques

understand how to comfort patients and respond to emotional issues

Experience and General Requirements

People skills Organizational and time management skills

An interest in women’s health and a commitment to the welfare of the “whole” woman

An interest in all areas of the practice: administrative (“front”), financial, medical, counseling, customer service, etc. Problem solving

Follow-through and thoroughness

Written and verbal communication skills: direct, prompt and effective Medical Record knowledge

Computer skills

Skill with numbers, counting and detailed record keeping

Ability to take direction

Ability to ask questions and participate fully in learning process.

Flexibility, multitasking and willingness to learn and “go anywhere” s/he’s needed.

Ideal candidate:

Will be Bilingual – English and Spanish

Has a four year Bachelor’s degree (students currently enrolled in college also qualify)

Prefers not to do the same thing every day

Is flexible and cooperative

Loves to learn new things, jumps in and asks questions, participates actively in the learning process

Additional Requirements:

Basic Life Support Certification biannually

Annual OSHA and PPE in-service training

Physical Requirements

Must possess the ability and capability to perform any task in the office.

Must be able to lift 15 lbs or more, be able to physically move through the office unaided

Must have excellent visual and hearing acuity.

Compensation/Benefits

A competitive salary, commensurate with experience.

All full-time staff are eligible to enroll in medical, dental, and vision insurance offerings as well as voluntary insurance offerings. All full-time staff earn personal time off and paid holidays.

A corporate culture/environment that is diverse, stimulating, and comprised of passionate and dedicated people.

Please note that this is a working job description that may evolve as the needs of the company change.

Whole Woman’s Health is an Equal Opportunity Employer and we welcome applications from women, people of color, and members of the LBGTQI community. We do not discriminate on the basis of actual or perceived race, creed, color, alienage or national origin, ancestry, citizenship status, religion or belief, age, marital or partnership status, family status, pregnancy and maternity, disability or handicap, sexual orientation, gender, gender identity, gender reassignment, predisposing genetic characteristic, military or veteran status, arrest record, or any other legally protected characteristic protected by applicable federal, state, or local laws.