Avaya IP Technicion

Job Description

Job Requirements:

· Minimum 5 years of practical experience with Avaya UC solutions

· Outstanding communication abilities encompassing both verbal and written forms

· Aptitude for comfortable engagement with customers and colleagues to effectively fulfill job requirements

· Capability to operate effectively under pressure, juggle diverse assignments, prioritize tasks, and assume full accountability for decisions

· Required certification: Avaya CM

· Essential Avaya CM Experience

· Experience with Aura Applications is a necessity

· Possession of ACIS (Avaya Certified Implementation Specialist) certification

· Additional credentials of AIPS (Avaya Implementation Professional Specialist), ASPS (Avaya Support Professional Specialist), ACSS

. (Avaya Certified Support Specialist), and ACSE (Avaya Certified Solution Expert) are advantageous

· Understanding of VoIP protocols, QoS standards and policies

· Working knowledge of Modular Messaging 5

· Required 5 years of experience

· Working knowledge of Microsoft UM and Integration with Avaya Switches Nice to have 4 years of experience

· Strong working exp. with AES, AAR/ARS Required 4 years of experience

· Strong working exp. with W/Class Routing, VDN, Vector's and ACD Call Center Required 4 years of experience

· Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services, SIP and H.323 endpoints Required 4 years of experience

· Proven experience with Avaya CMS and IQ reporting Required 4 years of experience