Food & Beverage Server

Job Description

11 Howard is an innovative boutique hotel in New York City’s SoHo neighborhood. Our guiding principle is conscious hospitality, meaning we approach each aspect of the hotel – from design to location to amenities to how we treat our approximately 100 employees – with awareness, purpose, and thoughtful consideration. This consciousness reaches beyond the property to the community, motivating us to give back to charitable organizations doing important work. Our Mission and all that we do would not be possible without the foundation of our talented and highly-valued employees. That is where you come in!

DUTIES AND RESPONSIBILITIES

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs

Assist guests with questions regarding menu selections

Develop and maintain positive working relationships with others, support team to reach common goals

Handle VIP special requests and amenities

Record transaction in POS system at time of purchase

Act as a F&B server within in room dining service and cafe/lounge outlet

Polish, prepare and organize cutlery, glassware, flatware and paper products

Maintain cleanliness of work areas throughout the day

Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area

Ensure uniform and personal appearance is clean and professional

Ensure adherence to quality expectations and standards

Complete closing duties, including restocking items

Perform other reasonable job duties as requested

REQUIREMENTS

1 year F&B Experience preferred

Multi lingual a plus

Able to work a flexible shift to include holidays and weekends

Aloha POS, Opera PMS, Internet, Email