Bilingual Customer Service Rep/Station Attendant

Job Description

Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

JOB SPECIFIC RESPONSIBILITIES:

Provide an exceptional customer experience.

Call customers to advise about changes or cancellations of scheduled runs.

Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.

Responsible for cash management and compliance.

Operates cash register and/or credit card equipment.

Sells and processes ticket orders via telephone, internet, and over the counter.

Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.

Maintains a professional working relationship with partnering retail agencies.

Completion of required documentation for transactions made with partnering retail agencies.

Daily accurate reporting of tickets sold and cash collected.

Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.

Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.

Utilize good judgment when confronted with the resolution of both internal and external conflict.

Responsible for money transfer transactions

Assist customers with luggage ID tag and transfer to luggage compartment.

Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay.

Properly registers and records luggage for identification purposes upon arrival at destination.

Affixes registration tickets onto luggage.

Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies

Maintains parking lots by keeping them free of trash.

Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins)

Maintain vehicle cleanliness of arrivals and departures.

Clean interior or Motor Coach Vehicles and other Company vehicles

Wash exterior of vehicles.

Maintain washing bay clean and organize cleaning material.

Properly dump wastewater from Motor Coach

Sanitize restroom and Motor Coach

Dust or vacuum seats and dashboard

Sweep and mop interior of vehicle.

Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles

Assist with cleanliness of Driver dorms (certain locations)

Ensure there is coffee and water in the dispenser for customers and keep coffee area clean.

EXPERIENCE:

2 years of job-related experience

Bilingual (English/Spanish)

PHYSICAL DEMANDS:

Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly.

We offer benefits:

Medical Insurance

Dental Insurance

Vision Insurnace

Life Insurance

Aflac

401k

And many more