RECEIVER / STOCKER / CASHIER, Full-Time

Job Description

OVERVIEW

Provide courteous and professional services to donors by assisting at the dock with their donations, processing the donations, and stocking the items to ensure the success of the SVdP mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receiver-Stocker:

Presents a professional, clean appearance and provide courteous service to all customers and donors

Responds quickly to bell for customer service needed at dock

Assists customers lifting the donated items

Utilizes resources to assist with heavy lifting, such as hand truck, electric forklift (must be certified) or other staff to help

Assists drivers with unloading of large and heavy donated items and with loading of items for recycling or delivery

Follows pricing guidelines to properly mark items for sale

Brings items out to floor for display and stocking

Assists customers loading items in vehicles

Other duties as assigned

Cashier Responsibilities:

Presents a professional, clean appearance

Handles merchandise with care from checking out to bagging process

Keeps cashier area and fitting rooms clean, and racks stocked and straightened

Follows cashier policies and procedures regarding not checking out own merchandise, any family member, other employees or volunteers

Contacts store management with questions and advice on handling unusual situations

Provides applicants with application and job responsibility information, assists with setting up applicants for an interview

Other duties as assigned

Financial Responsibilities:

Use accuracy when ringing up a sale and counting back cash money

Ensure customer receives a receipt and use diplomacy when a credit card is declined

Responsible for a balanced cash drawer

Organization Mission and Policies:

Supports and demonstrates excellent customer assistance by following the SVdP Customer Service Motto to “Serve our Valuable Customers with Distinction and Purpose” which defines “our valuable customers” as both internal and external; i.e. co-workers, neighbors, donators, vendors, organizational contacts and thrift store consumers.

EDUCATION, CERTIFICATIONS AND EXPERIENCE

Less than high school education or High School diploma or GED

SKILLS AND ABILITIES REQUIREMENTS

Knowledge of:

Mathematics and reading comprehension (Intermediate level)

Skills and Abilities:

Oral and written communication to wide and varied audiences

Customer service

Follow directions

Work on multiple projects at once in fast-paced environment

Attention to detail

Count change

Attention to detail

Work a flexible schedule

Physical:

Frequently lift and /or move up to 50 pounds and occasionally lift up to 100 pounds

Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear

Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl

Occasionally works near moving mechanical parts, if applicable.

Occasionally works in high precarious places.

Occasionally exposed to outdoor weather conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.