PT Retail Ambassador

Job Description

Retail Ambassador - Part-Time

San Francisco, CA - Fillmore

At Rothy's, we know there's a better way to do business, and it starts by putting the planet and its people first. More than 179 million single-use plastic bottles and 629,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.

Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don't compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

At Rothy's, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day. About the Team:

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy's IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.

Looking for an opportunity to thrive at a thoughtful, sustainable start-up? We're looking for a Retail Ambassador to live and breathe Rothy's culture and act as a proud brand ambassador in each and every customer touch point. We're looking for someone with a sharp eye for detail and the ability to bring our brand to life in a physical space. Come help us share the beauty and comfort of our shoes and lifestyle with our Fillmore store.

If you're eager to take on an array of responsibilities at a dynamic, fast-growing company, you just might be the perfect fit. What you'll do:

Provide an unparalleled customer experience for every Rothy's customer

Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online

Support Retail Manager and Assistant Manager in all operational duties

Develop and maintain expert-level understanding of our products and processes including our tools and systems

Elevate customer feedback and identify and escalate opportunities for improvement

Create loyalty by connecting customers with our brand and our community You have:

1-3 years of retail or customer-oriented experience preferred

Excellent people skills—you are approachable, engaging and friendly

Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space

Ability to foster connections with our customers both in our store and within our community

Actively contribute towards meeting and exceeding the team's sales goals

Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations

Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 poundsYou are:

Passionate about our brand story and product

Unflappable. Has the ability to quickly problem solve for all potential customers

Self-motivated with a desire to go above and beyond to establish Rothy's as a leader in customer experienceOur benefits:

Wellness and Commuter Programs

PTO and Wellbeing Time

Employee Discount ProgramPay Range:

$18.00-$20.00 per hour

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

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