Logistics & Customer Service Associate

Job Description

Goodyear Belts by Adventry Corp is looking for a motivated Logistics Associate and Customer Service Representative to join its team in the industrial and automotive industry. As a leading manufacturer and distributor of the Goodyear Belt brand, we are committed to delivering excellent products and services to our clients. Our company operates with energetic, dynamic, ambitious, and focused values, and we are looking for someone who can embody this spirit.

The Logistics Associate and customer service representative will play a crucial role in ensuring that our customers receive their orders in a timely and efficient manner. This person will work closely with our sales team, warehouse staff, and carriers to coordinate the shipping and delivery of our products, as well as providing exceptional customer service to our clients.

Responsibilities

Manage and execute daily order processing for customers while continuously driving improvements in processing speed and accuracy

Manage logistics for the timely delivery of orders to customers

Coordinate shipping and transportation of products

Resolve any logistical issues and address customer inquiries and concerns

Process customer returns and refunds

Maintain up-to-date inventory records and stock levels in the warehouse

Work closely with the sales team to ensure fast and accurate processing of orders

Manage incoming customer calls

Manage all incoming customer orders thru EDI, eCommerce, or traditional order entry

Manage all customer return requests

Be the internal advocate for the voice of the customer

Overseeing the receiving, checking, storing, picking, packing, and shipping of products.

Managing and maintaining an accurate inventory of stored products.

Discussing and negotiating shipping rates with product carriers.

Requirements

Previous experience in logistics and customer service roles

Excellent organizational skills and attention to detail

Ability to multitask and work effectively in a fast-paced environment

Strong communication skills and ability to build rapport with customers and colleagues

Ability to problem solve and think critically

Proficient in Microsoft Office and ERP software

High school diploma or equivalent required, bachelor's degree preferred

Benefits

Comprehensive Company Benefits Package available – medical, dental, vision, 401(k), vacation, sick time.