Job Description
Atlantic Tomorrows Office is a nationally recognized distributor of Copier and high-end Production Equipment. We sell and service Ricoh, Toshiba, Konica and Kyocera products in the Tri-State area, due to our continued growth we are expanding our Service Division and have openings. Locations include NYC, Downtown Brooklyn & Queens.
We are looking for motivated hands-on Field Service Technician(s), the ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide the on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client’s expectations.
Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites
Manage and maintain a highly accurate parts inventory via handheld device
Receive, prioritize and accurately close service calls via handheld device
Assist with equipment installations as needed
Keep current with new technology through off-site manufacturer's classes and online training
Communicate equipment problems and solutions to fellow technicians
Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming
A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
Computer literate and basic knowledge of networking
Electronic & mechanical experience/aptitude
Experience working on digital copiers and/or laser printers (Konica Minolta, HP experience is a plus)
Professional appearance and manner skills
Customer service oriented
Excellent communication skills
Able to work independently, under pressure at customer sites and to accept direction on given assignments
Able to handle and solve new challenges, demonstrate initiative and a willingness to learn
Team player, reliable, punctual and possessing a positive attitude
Commuting knowledge of NYC, Downtown Brooklyn & Queens.
Benefits
Competitive Salary (based on experience)
Cell Phone & transportation expenses
Paid Holiday, Vacation and Sick Time