Sr Customer Service Specialist

Job Description

356244 Sr Customer Service Specialist

Location: Honolulu, HI

Job Type: Con-to-Perm

Contract Length: 5+ Months

Salary Range: $26.00/Per Hour

Job Description:

JobsRUs.com. is seeking to hire a Sr Customer Service Specialist for our client in Honolulu, HI!

Benefits Available!

Weekly Pay!

Position is located in Downtown Honolulu. Must live on Oahu in Hawaii.

Driving Infinite Possibilities Within A Diversified, Global Organization. Working in the fastest growing market sector focusing on Energy Efficiency and Sustainability. Be a part of our islands future working with our dynamic team voted “Best Place to Work in Hawai‘i. This position is for a Customer Service Specialist that will support energy efficiency and water conservation programs providing incentives on goods and services for residential homes & businesses. You will be an integral part of the call center team helping to drive quality, and customer satisfaction goals.

The general nature and level of work for this position includes but is not limited to:

Provide customer call support and respond to customer inquiries on the efficiency and conservation program. Use knowledge of the program requirements to determine applicant eligibility.

Work with team to process customer rebate applications into a work order management system and provide quality control reviews.

Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.

Maintain productive relationships with internal and external clients.

Assist with weekly administrative duties.

Work collaboratively with the program team to identify opportunities for enhancements to current processes.

Create reports summarizing operations data.

Basic Qualifications:

Bachelor’s degree or equivalent industry experience.

A minimum of two years working in a call center environment with external customers.

Proven track record working in a team environment.

Must be able to communicate well over the phone with customers and problem solve.

2 to 3 years of experience with MS Office, including Word, Power Point, and Outlook with emphasis on Excel.

Accurate typing skills with a minimum of 40 wpm.

Excellent organizational, verbal and written communication skills.

Ability to multitask and prioritize work in a self-directed capacity.

Must have attention to detail regarding quality control practices processing and ensuring accuracy with customer records.

We Value:

Organizational skills, reliability, and dependability with acute attention to detail and quality control processes.

Comfortable working with people in a team environment and possess impeccable customer service skills with the ability to work with both internal and external customers.

Demonstrable writing skills in either writing proposals or delivering/development of work plan summaries.

A general understanding of residential and commercial property maintenance.

Technical aptitude and a history of working with contractors, is a plus

Strong communication skills, both written and verbal.

Prior experience in Project\Client Management, is a plus.

Experience working with Salesforce is also a plus.

Prior background in Energy Efficiency is a plus.Company Description

Search for job opportunities across the United States with JobsRUs. JobsRUs is a job search engine designed to create a simpler experience for job seekers searching for their dream job and employers looking for their dream employee. Using our job search engine, job seekers can expect to find a diverse selection of permanent and temporary job opportunities throughout the USA. The job opportunities found on JobsRUs are aggregated from employer career sites, recruitment agency sites, and job boards and include both full time and part-time job opportunities in all skill sets and industries.

Our simple apply process allows job seekers to submit their resume to various employers without needing to navigate away from the JobsRUs site to submit a lengthy application. We do not require job seekers to set up a profile in order to start searching and applying for jobs. Our job board displays both sponsored and free job postings, allowing us to provide job seekers with diverse career opportunities for both small and large employers and provide employers with the necessary exposure and visibility to get their jobs seen by the RIGHT job seekers to successfully convert applications into hires.

Every day we add thousands of new job openings to the JobsRUs database with new job opportunities being added every hour. Check us out and come back often. Your dream job is waiting.

Our Mission

To simplify the job search process for job seekers while providing increased visibility and exposure employers require in order to successfully fill their open positions. We aim to connect eager job seekers with diverse job opportunities for quality employers.