Tour Coordinator

About the Opportunity: This role is suitable for someone who enjoys being outside, meeting people and working with large crowds. As well as being a friendly and personable presence on the ground for our guests & guides, we expect you to support the smooth operating and accurate reporting of our tours and therefore require candidates who are tech savvy and comfortable using their phones as a part of their daily tasks. This role will be based in Niagara Falls, Canada. We are looking for coordinators with flexible availability.

Good to know:

This job is 100% outdoors and on your feet. We run our tours rain or shine!

This is a casual, seasonal position, which runs from April – mid fall.

Shift start times typically begin around 7:30am and can last anywhere from 1 – 3 hours per day.

About You: We are looking for a Tour Coordinator; a tech savvy, highly organized, self-starter. You will be the face of our company, ensuring an outstanding level of customer service and taking ownership of all issues to secure a smooth tour check in and tour departure. This role will require a keen eye for detail and the propensity for dynamic and unique problem-solving.

Your responsibilities:

Welcome guests and complete onsite guest check-in.

Calmly manage large crowds of up to 150 people, while completing tasks in a short time frame.

Be available to assist the Operations team with last-minute guide, ticket, or customer issues.

Elevate customer experience by addressing or escalating questions and issues.

Ensure records of the event, tickets used, customer no-shows and other variables are correct and accurately reported.

Your Skills:

Naturally comfortable in front of large crowds.

Excellent time management and organization skills while managing large, diverse groups of people.

Ability to be calm and consistent under pressure and while multi-tasking in a high speed environment.

Must be tech savvy and comfortable using technology as part of your main task.

Wide knowledge of Niagara Falls, public transit, sites, and other tour products that we offer.

Previous experience in the service industry, as well as the hospitality and tourism industry are an advantage.

About Walks: Walks is a leader in the tours and activities industry, founded in Rome, offering unique and memorable travel experiences across the globe. We are an innovative, ambitious, and travel-loving team.