Deskside Technician I

Job Description

Reference #56681

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Provide hardware/software support services to onsite client including break/fix

Implement virus detection and eradication procedures

Diagnose end

-user system failures and implement repair solutions

Diagnose printer and other peripheral devise failures and implement repair solutions

Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Provide hardware/software support services to onsite client including break/fix

Implement virus detection and eradication procedures

Diagnose end

-user system failures and implement repair solutions

Diagnose printer and other peripheral devise failures and implement repair solutions

Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed?

3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10

Experience troubleshooting and replacing hardware on Lenovo PCs

Experience using Active Directory

Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client

Experience troubleshooting wireless connectivity issues

Quality Customer Service skills

VPN experience.

Experience with basic hardware printer support

Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

Knowledge of multiple manufacturers and operating systems.

Excellent troubleshooting capability.

Ability to work in a team environment as well as independently.

Ability to communicate technical information

- technical audiences.

Excellent verbal and written communication skills.

Ability to complete assignments with no supervision.

Ability to search internally/externally for support information.

Customer

-oriented attitude.

Ability to travel locally and in

-state to support other sites, if applicable.

Valid driver's license and proof of auto insurance, if travel is required.

Attendance and schedule adherence are requirements of this position.

This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.

Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

What you'll get

Work with brilliant minds, often within a global capacity;

Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;

Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

Brazilian and privately owned company;

Agility, flexibility, and innovation are in our DNA;

Flat organizational structure which enables faster communication and decision making.