Office of Communication Campus Concierge - Student Concierge

Job Title: Student Concierge

Department: Office of Communication Campus Concierge

Supervisor: Kenzie De Longis

Starting Rate of Pay: $9.00

Length of Time: Per Semester

Department Description

Campus Concierge strives to model the value of service. Our goal is to improve the daily lives of our students by providing a single source of knowledge for all campus and community information. As a student employee, you will gain experiences in customer service, leadership, problem-solving, and teamwork.

Job Description

Student Concierge provides 5-star customer service to all students, HPU parents, faculty, staff, and visitors of the university. Student employees maintain a comprehensive knowledge of High Point University and its extensive resources. Students employed by Campus Concierge can expect to develop professional skills in public speaking, solution-finding, and exceptional customer service.

Job Location/ Hours Required

The candidate will perform most/all job duties in Slane/Wanek Student Centers, Cottrell Hall, and Panther Commons. Hours may vary depending on the job requirements; however, the maximum number of hours a student employee may work per week is 20 hours. This position requires a minimum of 6 hours per week.

Responsibilities:

Provide unmatched customer service to all visitors, students, faculty, & staff

Deliver birthday cards and other items to students who live on campus.

Serve as the primary resource to the campus community with regards to the calendar of events, maintenance requests, community information, and other routine or unique student issues

Communicate the university’s mission and answer basic questions about HPU’s policies, procedures, events, staff, academics, etc.

Ability to work some weekends and special events

Execute multiple projects & job functions with efficiency

Other duties as assigned

Required Qualifications:

Applicants should possess exceptional interpersonal skills, excellent communication skills, and be comfortable communicating with others. Students must maintain a GPA of 2.75 or higher, be in good standing with Student Life, and maintain a professional social media presence in order to remain eligible for the position.

Desired Skills:

Must have a minimum 2.75 overall GPA

Self-starter and the ability to absorb information quickly

Strong communication skills and resourcefulness

On-Campus involvement with clubs and organizations

Dependable, trustworthy, responsible, and positive demeanor

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