Customer Service Representative

Job Description

Description:

R&R Heating is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. At R&R Heating, we pride ourselves on delivering exceptional service and support to our customers, ensuring their comfort and satisfaction with our heating and A/C solutions. If you have a passion for helping others and want to contribute to a team that values excellence and reliability, we want to hear from you!

As a Customer Service Representative, you will be the first point of contact for our customers, playing a key role in maintaining our reputation for outstanding service. You will handle customer inquiries, resolve issues, and provide information on our products and services. This role requires excellent communication skills, a problem-solving mindset, and a commitment to delivering the best possible customer experience.Requirements:

High school diploma or equivalent; further education or certification in customer service is a plus.

Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening abilities.

Familiarity with CRM systems and practices.

Excellent communication and presentation skills.

Ability to multitask, prioritize, and manage time effectively.