Tech Support (Bi Lingual/ Korean)

Job Description

Primary Responsibilities

·Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology

·Following up on any outstanding issues with customers regarding the status and closure of incidents/requests

·Provide VIP Support for Executives

·Troubleshooting and resolving all hardware, software, and network problems

·Escalate issues to third-level support teams

·Document procedures, FAQs, and inventory of assets

·Must be willing to travel up to 10 % of the time

Qualifications:

·Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory

·Experience with Helpdesk ticket tracking software and remote desktop support tools

·Excellent problem-solving, communication, and interpersonal skills

·Ability to prioritize and organize work to meet defined SLA's

·Be able to work as a team member

·Android mobile in corporation experience

·Mac in corporation experience is a plus

·Excellent communication (English/Korean) and customer support skills

Requirements:

·Bachelor’s degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience

·Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN

Benefits: Use this link bit.ly/2023-Benefits to learn more about benefits available to Eastridge’s temporary employees.From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds.

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