Public Area Attendant - Evening Shift

Job Description

Description:

Job purpose

Responsible for maintaining an overall look of cleanliness of all Guest areas

General Hospitality Job Responsibilities

Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.

Maintain and abide to time clock rules, report to work area on time.

Keep high grooming standards at all times and keep work area clean and safe.

Wear, maintain and follow uniform standards at all times.

Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.

Use guest etiquette at all times.

Follow proper Handling Inquiries/Requests and complaints standards, and maintain the guest satisfaction rule at all times.

Use proper telephone etiquette and answering techniques when answering the telephone.

Anticipate guest’s needs, respond promptly and acknowledge all guests, at all times.

Maintain positive guest relations at all times.

Follow proper emergency and safety procedures at all times.

Assist all disabled guests, catering to their special needs as much as possible.

Essential Duties and Responsibilities

Check and store all equipment as instructed, report damaged or faulty equipment immediately

Pick-up assignment sheet from the Housekeeping Office

Walk though assigned area and do general pick-up of any trash or debris on floors

Special requests from guests should be expedited within 15 minutes

Clean tables and chairs as stated in standards, report any damages

Clean walls and remove cobweb in all assigned areas

Polish woodwork and brass

Clean counters, chairs and tables

Recycle trash as instructed

Empty and clean ash urns and ashtrays

Vacuum all carpets

Sweep and mop floors

Clean and shine lights

Wash down mildew from walls and ceiling when necessary

De-gum floors and carpets

Clean assigned areas (ice machines) and louvre doors

Check assigned linen closet for linen supplies and restock as required

Empty trash from carts and other containers

Remove all dirty linen from assigned room attendants’ carts and linen closet

Clean and maintain all stairwells, walkways, railings and glass

Clean all chairs, mirror and head board

Dust, clean and shine all furniture and fixtures

Clean and wipe all light fixtures according to special instructions

Clean vents, air-conditioning filters and ceiling fans

Wash glass windows, align drapes and clean screen and frame

Hang drapes and sheers

Deliver all rollaway bed, crib and/or fridge requests within 15 minutes

Assist room attendants in moving furniture for thorough cleaning

Clean corridor and pillars balconies and patios, walls and remove cobweb

Wash down bird dropping from walkways

Mop and scrub floors, maintain floors free of dust, dirt, water soluble soil and marks

Shampoo and spot clean carpets

Wash mop, bucket and broom and equipment at end of shift

Clean toilets, tiles, shower curtain, wash basin, urinal bowl, trash cans and A/C grills

Clean ceiling fans

Clean all cup stands

Inspect patio chairs and table, downstairs building, for breakage and replace as necessary

Clean janitor cart

Be familiar with the property’s fire and emergency program

Clean exit signs

Clean doors, light fixtures

Clean on top of closet

Dust down valance rod

Any other reasonable duties as required

Requirements:

Qualifications

Minimum EPB education

18 years and up

Understanding of English

Knowledge, Skills and Abilities

Good communication skills

Pleasant personality

Customer-oriented

Team player spirit

Working conditions

This position works in the usual Guest room environment with the usual considerations to space, lighting and ventilation. In addition to the Guest room this position may do work in the field.

Physical requirements

Strong physical condition