Manager, Housekeeping

Pay: $60000 per year - $70000 per year

The Housekeeping Manager brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role inspects facilities, recommends upgrades when needed, establishes workflows, standard procedures, and quality control plans. The Manager oversees all housekeeping operations and pack members to ensure guests have a worry-free stay.

Essential Duties & Responsibilities

Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded

Implements and manages inventory processes through the assistance of the Housekeeping Supervisors

Drives, reviews and ensures proper completion of and alignment to the work order process

Assists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolution

Implements the Director's financial strategy to manage budget and labor, operating expense forecasts

Leads and mentors direct staff and Housekeeping employees, including:

Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained

Trains new Pack Members and ensures continued training and development of current staff

Manages and drives training and development of supervisors

Communicates regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedback through inspections and daily stand-up meetings

Ensures compliance and timely completion of the performance appraisal process; identifies key talent and plans for development

Models and upholds the Great Wolf guest service standards of excellence

Ensures guest requests of the Housekeeping department are handled in a professional and timely manner

Continuously raises the bar for Housekeeping guest service focus

Actively participates in the Manager On Duty Program

Addresses and resolves any guest concerns as needed to ensure guest satisfaction

Ensures daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced

Communicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards

Conducts and monitors Hazard Communications Programs twice yearly

Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons

Required Qualifications & Skills

High School diploma or equivalent experience

Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position

Demonstrated knowledge and experience in labor management scheduling

Demonstrated ability to lead diverse teams

Demonstrated analytical, planning, and change implementation abilities

Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building

Demonstrated ability to effectively resolve conflict

Ability to work flexible schedule including nights, weekends, and/or Holidays as needed

Desired Qualifications & Traits

Experience in Housekeeping, preferably at a resort or large hotel

Bachelor's degree

Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges

Inspires and motivates team members to work together and achieve success beyond expectations

Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work task

Physical Requirements

Ability to lift 30 lbs.

Ability to stand/walk for long periods of time

Ability to bend, stretch and twist

Capable of tolerating exposure to cleaning chemicals