Front Office Coordinator

Job Description

McLeod Centers for Wellbeing was founded in 1969 in Charlotte, North Carolina. It has since grown to be the largest provider of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients’ journey to recovery. We are looking for passionate people to join our team as we work to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities.

McLeod Centers for Wellbeing is currently accepting applications for a Full-time Front Office Coordinator for the Outpatient Services at its headquarters in Charlotte.

The front office operates from Monday to Friday, 8:00 am – 6:00pm. The payrate is $16.50 per hour. A schedule will be provided to full-time staff for 37.5 hours weekly.

What does this position do for the agency? The position is responsible for the following, with other duties as assigned:

Greet and assist visitors in a professional and courteous manner.

Perform duties such as signing in guests, completing confidentiality agreements, and issuing visitor badges.

Take incoming calls; answer questions and redirect them, as appropriate.

Prepare and maintain patient records.

Manage appointment scheduling and maintain calendars.

Direct patients to the appropriate clinician for services.

Facilitate patient fee payments.

Balance the cash drawer at the end of each day and reconcile any discrepancies.

Verify Medicaid eligibility, as needed.

Handle incoming and outgoing mail and packages.

Assist with administrative tasks such as data entry, filing, scanning, and photocopying.

Order inventory, as needed.

Coordinate with other departments to ensure seamless communication and workflow.

Provide support to other team members, as needed.

What kind of education and experience is needed?

Minimum High School diploma or equivalency certificate required. Preferred three years of experience in customer service, reception and administrative duties. Effective skills in typing, filing, computers, computer software, and verbal communication skills with clients and peers.

What benefits are offered:

37.5-hour work week to support an improved work/life balance.

Medical, dental, and vision insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

100% employer paid benefits: short and long –term disability, group term life insurance, and an Employee Assistance Program.

Ongoing professional development opportunities with support for continued growth.

401(k) plan - eligible to enroll after 90 days of employment – Company matches up to 3%.

PTO and sick leave accrual, as well as bereavement, jury duty, parent-child educational leave, and a paid day off during your birthday month

9 paid, observed holidays and 1 floating holiday.

Research indicates that women and underrepresented groups tend to apply for jobs only when they believe they meet 100% of the qualifications. At McLeod Centers, we encourage you to challenge this statistic and apply. It's rare for anyone to meet every qualification. We anticipate your application.