Retail - Cafe Manager (Santa Cruz)

Job Description

At Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel. We seek an enthusiastic, confident leader to join Verve's retail management team in Santa Cruz as a Cafe Manager. Join us and Live with Verve!

Key Responsibilities:

Oversee retail staff and café operations

Possess an in depth knowledge of Verve products, principles, and policies

Ensure outstanding customer experience and superior product quality

Strive to exceed café’s financial goals

Duties:

Develop a motivated team committed to delivering premium products and excellent experiences

Promote teamwork and robust, positive communication among staff

Build deep and rich relationships with the cafes regulars and guests

Set up delivery schedule

Lead a customer-focused cafe experience by modeling and coaching outstanding hospitality at every opportunity

Actively monitor drink and food quality and help ensure drink and food standards are being met

Create weekly cafe schedule

Manage multiple revenue drivers within a single space

Enthusiastically drive top line and support key marketing initiatives

Proactively manage bottom line and continuously develop and implement cafe and company efficiencies

Facilitate and execute employee review process

Ensure that all employees are trained and performing to VCR standards

Maintain cafe equipment and schedule regular maintenance

Keep cafe immaculately organized and clean at all times

Follow disciplinary protocol outlined in the VCR Handbook

Recruit and interview candidates as needed to maintain a stellar staff

Control costs without compromising standards and customer service

Develop and implement strategy to exceed cafe top and bottom line financial goal

Requirements:

Must love coffee

Previous P&L and management experience required

Prior kitchen experience preferred

Excellent verbal and written communication skills

Outstanding organizational, planning, and time management skills

Must have customer-focused attitude

Ability to model teamwork and lead a team

Must be approachable, mindful, and positive

Solid management and problem solving skills

Ability to give and receive constructive feedback in any given situation

Benefits:

All employees qualify for paid sick days

Mentorship and positive work environment

Free coffee with each paycheck

All employees receive a 30% discount on all merchandise, whole bean, beverages, and food items

Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team. Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area.