Customer Service Representative

Job Description

Customer Service Representative

We are seeking a friendly, and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face and voice of our company, interacting with customers daily to provide support across various channels, troubleshoot issues, and ensure complete customer satisfaction.

Responsibilities:

Manage large volumes of customer inquiries through phone, email, and in person

Troubleshoot technical issues relating to products or services and provide detailed solutions

Document all customer interactions and transactions, recording details of inquiries, complaints, and comments

Escalate complex or unresolved customer grievances to the appropriate internal team

Identify and suggest possible improvements on processes to enhance the customer experience

Maintain a positive, empathetic, and professional attitude towards customers at all times

Requirements:

Proven customer support experience or ability to remain customer-focused

Strong phone, email, and chat communication skills

Excellent interpersonal and conflict resolution skills

Ability to multi-task, prioritize, and manage time effectively

Strong knowledge of company products, services, policies, and procedures

Proficiency with CRM platforms and MS Office

We provide full training and resources to help you succeed. This is an excellent role for someone passionate about customer support and contributing to a positive customer experience. The right candidate will have opportunities to advance in a growing company. Our compensation package includes competitive pay and benefits.

Please send a resume and cover letter if interested.