Job Description
Do you have a passion for helping others and providing the highest level of customer service to patients? Want to join a great company and work from home? Do you have prior scheduling experience?
If so, we want you on our team at T2 Flex Force! We are looking for full-time Patient Scheduling
Representatives. Patient Scheduling Representatives provide call center-based scheduling, registration and patient access services to hospitals, healthcare networks and physician practice groups. Our goal is to increase patient access and revenue, decrease abandonment rates, and improve patient and customer satisfaction. Patient Scheduling Representatives will need to cover a range of specialties and will be trained by our clients.
Prerequisites for employment will be a clear Background Check and Medicare Fraud Check.
THE RESPONSIBILITIES:
Collecting all required patient information, including scheduling, pre-registration, and insurance verification
Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
Obtaining and accurately entering necessary demographic, clinical, and billing information
Explaining processes, forms and procedures to callers, ensuring that patients understand required, documentation requirements and subsequent measures
Collecting copays and payment information when necessary
Processing required information according to client policies and procedures
Providing professional, compassionate and concierge-like service to patients
Available to work from 7am to 7pm EST
Have a strong background in patient scheduling doing 10+ calls an hour
Requirements
Bachelor's Degree preferred
1-3 years of customer service experience
Ability to maintain the highest level of confidentiality
Excellent attention to detail and a commitment to accuracy
Exceptional interpersonal, written and oral communication skills
Knowledge of medical terminology is a plus
Must be flexible and adaptive to a fast pace call center environment
Strong computing and software skills (PC, MS Word, Excel, Outlook)
Strong work ethic, reliability, and dependability
Team player, self-motivated, compassionate and patient care centered
Must have worked as a patient scheduler before in a specialty such as dermatology, family medicine, oncology, cardiology etc.
Must be able to meet strict KPI’s
You will be required to understand this is a full-time position working 40 hours per week
You will be required to understand you will be eligible for benefits after 90 days
You will be required to have taken the systems Requirement Check and have the IT in place to support the position including computer, monitors, headsets and internet
You will be required to work shifts between 7AM – 7PM EST
You will be required to be in good health and able to work allocated shifts
You will be required to understand this is a remote position
You will be required to be willing to be cross trained
Benefits
Career development advancement
Competitive benefit package including a 401(k) match, medical/dental/vision insurance
Extensive training and learning opportunities
Knowing that you make a difference everyday
Paid time off and holidays
Positive work culture and great team of people