Senior ServiceNow Business Process Consultant(Remote)

Job Description

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization's success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery.

Steel Point Solutions is actively recruiting skilled professionals to join our mission in supporting the Transportation Security Administration's (TSA) Office of Information Technology (OIT) - Application Development Division (ADD) through our Flexible Agile Scalable Team (FAST). We are seeking individuals passionate about making a difference by contributing to the design, development, and maintenance of vital human capital systems crucial for TSA's workforce.

Task Description:

As a ServiceNow Business Process Consultant, you'll offer advice and expertise to help improve business performance and implement key human capital requirements within ServiceNow HRSD. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders.

Primary Job Duties:

Requirement Gathering/User Story Creation – 50%

Solution Design – 20%

System Testing – 20%

Troubleshooting – 10%

Required skills/Level of Experience:

Career level with a complete understanding and wide application of technical principles, theories, and concepts. Working under only general direction, provides technical solutions to a wide range of difficult problems. Independently determines and develops approach to solutions. Minimum 5 years' experience + bachelor's degree or equivalent (Associate degree +2 years' experience; 6 years' experience; or relevant professional certification); Successful completion of higher education which has not resulted in a degree may be counted as one year of experience. Experience working with ServiceNow HRSD for Federal customers, 1+ years; or experience working with ServiceNow (any module) for Federal customers, 2+ years.

Experience with business process reengineering, user story creation, and/or requirements analysis for Federal HR customers, 3+ years.

Excellent customer relationship management skills including effective oral and written communications, 3+ years.

Experience working in agile teams, 2+ years.

Experience in client-facing roles, 2+ years.

Microsoft word and Excel

Preferred skills:

ServiceNow Certified HR Implementation Specialists.

Agile certification, preferably with SAFe.

Experience with enterprise design thinking, 2+ years.

PLEASE NOTE:

All candidates require a Department of Homeland Security TSA Clearance to work on this program.

To be considered for work, A CANDIDATE MUST BE EITHER A U.S. CITIZEN OR PERMANENT RESIDENT ALIEN (No H1 visa holders). All candidates require a TSA Clearance to work on this program.