Field Service Support Technician-Mumbai

Position Summary:

The purpose of the role is to provide end to end support to customers from installations of machines to breakdown and spares support. Also responsible for aftermarket sales revenue for the territory.

Work You’ll Do:

To Provide End to End support to customers from Installation of Machines to breakdown calls, machine problem, Spare Support, Training for Machine Operating, Processing Problem, etc.

Coordinate for pre installation requirement with customer.

Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for trouble shooting and providing solutions to overcome the problem.

Responsible for installation and servicing of all machines in the region.

Providing supports to customers for Mould Trial (In – House & on Site) for Machine Shipment.

Responsible for Assembly of Machines & Machines operations at Customer Site

Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issue

Responsible for retention of existing customers and visiting customers regularly to ensure liaison & converting them into repeat customers,

Submitting the Field return part to factory for analysis as well as to recover cost of warranty of the part.

Releasing flash for parts failure.

Ensure customer training and customer care visit.

Ensuring compliance to operational control procedure requirements & maintain history file.

Generation of ERN (Engineering Request Note) for Modification in Machines

Generation of Spare Parts Business & Developing the Spare Parts recommendation

Maintaining Machine History in Sales Force

Preparing & Submission of Service Report for each machine

Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal

Providing Support & Suggestions to Design, Assembly & Testing Team

Developing the FOC Spare Kit to Support Sales Engineers.

Collection of Balance Payments for Spare parts.

Team:

This position is part of Mumbai region for Customer Support

Basic Qualifications:

Education required engineering diploma/degree in Plastics/Electrical/Mechanical experience of at least of 5 years in injection moulding.

Who we are:

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems. Milacron is a Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit:

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".

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