Bilingual Customer Service Representative

Job Description

Summary:

The bilingual Customer Service Representative answers incoming calls, emails and other communications from customers – providing world class customer service. Takes customer orders, answer inquiries and questions, handles complaints, trouble shoot problems and provides information. Performs specifically assigned tasks daily and takes responsibility to ensure all tasks are done in an accurate and timely manner. Hours of this position will be 9am-6pm Monday-Friday.

Duties & Responsibilities:

• Handles customer inquiries & takes their orders via phone, email, mail and chat. Call Center Experience Preferred.

• Researches, enters and updates required information using available resources

• Manages and resolves customer complaints, identifies and escalates priority issues

• Provides customers with accurate product and service information, follows up when needed

• Manages a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales rep and their customers. takes responsibility for their assigned account orders - ensuring excellent customer service.

• Makes outbound calls as assigned

• Other duties as assigned

Qualifications:

• High School Diploma Required. Degree preferred.

• Minimum of 2 years’ experience working in a high volume, fast paced smaller call center environment

• Bilingual English/Spanish

• Experience working with outside sales force and handling key and national accounts

• Strong computer skills, understanding of Microsoft Office products: Outlook, Excel & Word

• Excellent communication skills, both verbal and written

• Strong organizational skills

• Demonstrated success managing sales account relationships

• Good attention to detail - MUST be able to multi-task

• Great attitude & ability to thrive in a close team environment

• Experience in the arborist industry is highly preferred

Physical Demands:

Light Work involves lifting up to20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Frequent walking, standing, and sitting. Frequent reaching and/or grasping using hands and/or arms. Frequent use of hands requiring dexterity in using the telephone, computer keyboard, or other objects. Visual ability including distance, peripheral and depth perception. Regularly required to talk and hear.Company Description

VSG is a vertically integrated business focused on supplying and manufacturing life-safety products and equipment that serve arborists, climbers, technical rescue professionals, and other ‘at-height’ experts around the globe. Based in Greensboro, NC, and with additional sites in Maine, Nevada, California, and Canada, the Vertical Supply Group is a diverse and growing business with many great career opportunities.

VSG is investing in its organization to support an aggressive growth plan that encompasses growth into new products, brands, channels, categories, and geographies. We’re a competitive team that strives to be the supplier of choice for all our customers while nurturing a culture of integrity, respect, and fun.