Sr Quality Assurance Analyst

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Meet the team:

Are you an advocate of exceptional customer service and continuous improvement? Do you derive fulfillment from aiding operational goals in attaining exceptional quality? Are you an individual who actively pursues ongoing professional development and thrives in dynamic work environments? If so, the GBS Quality Assurance Team could be the ideal fit for you. Our team comprises adept Quality Assurance Analysts dedicated to offering unparalleled support and contributing value to Dexcom's objectives.

Where you come in:

You will research, design, and develop algorithms and models for automatic speech recognition (ASR) systems.

You are responsible for Optimizing ASR systems for accuracy, robustness, and efficiency.

You will conduct experiments, analyze data, and evaluate the performance of ASR systems.

You will troubleshoot and resolve technical issues related to speech recognition, synthesis, and natural language understanding.

You will collect, annotate, and analyze large volumes of linguistic data for research or product development purposes.

You will collaborate with interdisciplinary teams including linguists, engineers, and data scientists.

You will utilize computational tools and techniques to extract linguistic features and patterns from textual or speech data.

You will execute audits ensuring quality and consistency across all Quality Assurance resources.

You will use quality monitoring data management system to compile and track performance at team and individual level.

You will provide clear and actionable feedback about the customer experience, and compliance to process and regulations.

You will generate reports, analyze trends and insights from QA data. Shares recommendations and process improvements that may improve overall customer experience and streamline the process.

You will keep develop and maintain a vertical knowledge of Dexcom product and service.

You will collaborate for process / workflow updates and improvements with the production and internal support groups.

You are capable of working in special projects and performs other duties as required.

What makes you successful:

You have at least 2 years of experience in successfully building and working with a speech analytics tool. (Required)

You have more than 3 years of experience with Quality Assurance in Technical and/or Medical background.

You are competent in statistical analysis methods and data visualization techniques to analyze large datasets of speech samples.

You have hands-on experience with speech recognition systems and text-to-speech synthesis technologies, including knowledge of their algorithms and limitations.

You can critically analyze speech data, identify patterns, and draw meaningful conclusions from the observations made.

You are knowledgeable in root-cause analysis and quality tools.

You have excellent attention to details and accuracy.

You have outstanding analytical and structured problem-solving skills.

You have high ability to work with and resolve complex issues.

You have strong time management skills and ability to prioritize work.

You have excellent verbal and written communication skills, exceptional interpersonal, and listening skills.

You can work in a team environment, multi-task and manage conflict.

You can work effectively under pressure.

You have strong customer service orientation.

You are willing to stay updated with the latest research, methodologies, and technologies in the field through continuous learning and professional development activities.

You are able to perform other functions as required in the nature and scope of position.

What you’ll get:

A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

A full and comprehensive benefits program.

Growth opportunities on a global scale.

Access to career development through in-house learning programs and/or qualified tuition reimbursement.

An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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