Reservations Supervisor

GoNorth Travel, LLC is a family owned Tourism company with a large RV and SUV rental fleet. We are looking for a highly motivated multilingual Reservations Supervisor for our Whitehorse station. Please note that housing is not provided.

Responsibilities of the Reservations Supervisor include:

Answer questions in person, on the phone and by email in English, German and French;

Welcome guests to GoNorth and collecting guests’ arrival and departure information;

Hire, train and lead a small rental staff team during the rental season;

Oversee getting the rental units ready to GoNorth standard in time for the guests and assist wherever needed, including detailing and housekeeping;

Coordinate workflow with RV technicians and mechanics;

Keep the station clean and presentable at any given time;

Complete quality check before handing out vehicles;

Explain and hand out vehicles to customers in English, German and French;

Explain rental agreement to customers in English, German and French;

Evaluate returned vehicles;

Enter all relevant information into in-house database;

Accept payments and process refunds to guests;

Coordinate procedures with Rental and Station Managers company wide;

Report directly to COO, CFO and CEO;

And other related duties as assigned.

Minimum Qualifications:

High School Diploma

Excellent English and German language skills (reading, writing, speaking)

Fluid in French (reading, writing, speaking)

Experience in similar operations

Excellent guest service, communications skills and problem-solving skills

Strong computer skills (proficient in MS Office applications)

Ability to work independently and with highest accuracy within required time frames

Ability to multi-task and work under pressure

Must be able to work shifts, weekends, and holidays during rental season

Positive attitude

Good team player