Manage incoming calls from customers
Assess customer’s needs and guide the customer accordingly
Maintains acceptable call lengths while remaining friendly, informative and helpful
Maintains productivity and quality standards
Demonstrates appropriate sense of urgency for customer responses
Escalates customer issues appropriately and correctly
Demonstrates timely, accurate and professional customer service
Maintains a positive and professional demeanor and portrays the company in a positive light
Demonstrates knowledge and use of departmental resources, policies and procedures
What are we looking for?
K12 graduate or completed at least 2 years in college
have a minimum of 6 months of sales experience
have Excellent Communication Skills
have excellent customer service, problem-solving, and multitasking skills
knowledge in Australian/New Zealand culture is a plus
What should you expect from us?
ibex-clusive Benefits:
Work Onsite Allowance*
Extensive HMO coverage for you and your dependents
Non-taxable allowance on top of your basic salary
Excellent Program Incentives based on performance
Group Life Insurance - we got your back!
30 Service Incentive Leaves (15 days convertible to cash)
How to join our team?
Click “Apply”
Visit us at SM Lanang Premier, Fountain Court, J.P. Laurel Ave., Agdao Davao City every Monday to Friday between 10 AM - 5 PM!
Summary of role requirements:
Flexible hours available
1 year of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 30 April 2024
Expected salary: 18,000 - 27,500 per month
Full time