BPO Quality Lead - Clark, Pampanga )

Key responsibilities:

Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them.

Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish Quality measurement methods and ensure scores are improved.

Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take corrective actions.

Key Requirements: Bachelor's degree graduate, any field. Open to undergraduates.Professional experience in Leadership in Quality Dept in a shared service or BPO environment. Experience handling US Banking & Financial / Collection programs.Excellent interpersonal, communication and analytical skills. Six Sigma, Lean certification and/or ISO is required. Ability to multi-task in a fast pace environment and must be willing to work on shifting schedules and be assigned in Clark, Pampanga, onsite."We request your consent to collect, process, and share your personal data with our hiring clients for application purposes, in accordance with the Data Privacy Act of 2012 of the Philippines. Your information will be handled confidentially and used solely for the recruitment process. By proceeding with this application, you acknowledge and agree to our data privacy policy."

Summary of role requirements:

Looking for candidates available to work:

Monday: Evening

Tuesday: Evening

Wednesday: Evening

Thursday: Evening

Friday: Evening

Saturday: Evening

Sunday: Evening

More than 4 years of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 15 May 2024

Full time