Associate - Projects

Senior CSI Champion

Qualification:

Education:BSc, BE, BTech, MCA, MBA (Optional)

Responsibility:

Stakeholder Management:

•Liaise with the Business and IT stakeholders (both internal and external) regarding the forward looking CSI Implementation.

•Publish reports on CSI initiatives during governance meetings.

•Participate and provide feedback during vendor performance review meetings.

Service Management:

•Take ownership of the CSI opportunities from theme identification to closure to benefit realization.

•Propose CSI themes to drive outcomes mainly cost optimization (Capex/Opex), end user experience, value addition time to market and operational excellence.

•Stratify and rationalize service improvment ideas and prioritize them for planning and implementation in form of foward looking CSI plan.

Take account of various factors like cost, value, risk, extent of change and client's business value.

•Work closely with the Delivery and SMO team to enhance maturity across engagements.

•Interact with the Cognizant corporate and BU Managed Services group to maintain the services and relevant processes on par with industry and Cognizant benchmarks.

•Continuously improve the CSI process through a closed loop feedback mechanism.

•Implement the benefits realization plan and measure outcomes to gauge effectiveness of CSI initiatives.

Service Tracking:

•Implement and track the forward looking CSI initiatives successfully.

•Track CSI outcomes and report through portal.

Service Execution:

•Prioritise the CSI themes to implement.

•Drive CSI theme implementation to closure.

•Ensure CSI plans and benefits are delivered as agreed.

•Continuous focus on developing the CSI DNA and ecosystem amongst the project team members.

People Management:

•Have regular meetings with the project teams on CSI initiatives and understand the operational challenges and the feasibility of mitigating those challenges through CSI initiatives.

•Maintain/improve effective working relationship (Interpersonal) within and across teams.

Contribution to Org Initiatives:

•Adhere to Organization policies and procedures.

•Share best practices/assets with the Organization and leverage Organization process assets for the benefit of the account.

•Submit case studies on CSI success stories.

* Track and report the CSI themes and benefits in Org repository (iSpace).

•Contribute to CSI weekly digest.

Customer Relationship Management:

•Work closely with the Customer and other Support groups to identify improvement opportunities.

•Support the Customer on service improvement initiatives from a domain perspective.

•Liaise with the customer teams to justify the CSI opportunities (cost vs value vs risk assessments).

•Accountable for creating and communicating a forward looking CSI plan in alignment with Customer objectives.

Opportunity Management:

Analyze the data, Assess and identify opportunities for improvement (CSI Themes) for implementation.

Drive the CSI Theme Implementation and showcase benefits.

Knowledge Management:

•Share best practices/case studies from organizational repository and plan to leverage for the project.

Must Have Skills

Oracle Database PL/ SQL Tstng

Delphi

Good To Have Skills

Netcracker

JSP/JSF

Test and Defect Management

Testing Tools

Secure Coding Standards

Exigen DevOps Engineer

JDA Dynamic Allocation

RSA Archer IRM

Cyber Security & Cloud

GRC Strategy & Implementation

BC/DR Plan Implementation

OIPA Architecture

NUnit/C++

GS - Market Data Solutions

GS - Capital Markets

AccessPLUS framework

JDA/RP WMS

SuccessFactors - Recruiting

GoldenSource-Sec Ref data Mgmt

GoldenSource-Act Ref Data Mgmt

ATG - Commerce

Web Login

underscore.js

Small Talk

Oneshield Dragon Designer

Omni Script

OIPA Rule Palette

OIPA IVS

JSP templates

DXE

Dragon Version Manager

Camel

ASM

soapUI

HP ALM

Cucumber

Android Virtual Device

Cassandra

Cloudera

Jira

Selenium

Test Management Tools

Vulnerability Assessment

Junit

servlets

Accessibility

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.

1 Netcracker PL1 Desired

2 JSP/JSF PL1 Desired

3 Test and Defect Management PL1 Desired

4 Testing Tools PL1 Desired

5 Secure Coding Standards PL1 Desired

6 Exigen DevOps Engineer PL1 Desired

7 JDA Dynamic Allocation PL1 Desired

8 RSA Archer IRM PL1 Desired

9 Cyber Security & Cloud PL1 Desired

10 GRC Strategy & Implementation PL1 Desired

11 BC/DR Plan Implementation PL1 Desired

12 OIPA Architecture PL1 Desired

13 NUnit/C++ PL1 Desired

14 GS - Market Data Solutions PL1 Desired

15 GS - Capital Markets PL1 Desired

16 AccessPLUS framework PL1 Desired

17 JDA/RP WMS PL1 Desired

18 SuccessFactors - Recruiting PL1 Desired

19 Oracle Database PL/ SQL Tstng PL1 Required

20 GoldenSource-Sec Ref data Mgmt PL1 Desired

21 GoldenSource-Act Ref Data Mgmt PL1 Desired

22 ATG - Commerce PL1 Desired

23 Web Login PL1 Desired

24 underscore.js PL1 Desired

25 Small Talk PL1 Desired

26 Oneshield Dragon Designer PL1 Desired

27 Omni Script PL1 Desired

28 OIPA Rule Palette PL1 Desired

29 OIPA IVS PL1 Desired

30 JSP templates PL1 Desired

31 DXE PL1 Desired

32 Dragon Version Manager PL1 Desired

33 Camel PL1 Desired

34 ASM PL1 Desired

35 soapUI PL1 Desired

36 HP ALM PL1 Desired

37 Cucumber PL1 Desired

38 Android Virtual Device PL1 Desired

39 Cassandra PL1 Desired

40 Cloudera PL1 Desired

41 Jira PL1 Desired

42 Selenium PL1 Desired

43 Test Management Tools PL1 Desired

44 Vulnerability Assessment PL1 Desired

45 Junit PL1 Desired

46 servlets PL1 Desired

47 Accessibility PL1 Desired

48 Delphi PL1 Required

* Proficiency Legends

Proficiency Level Generic Reference

PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Schedule: Full-time

Shift: Day Job

Travel: No