Catering/Marketing Director

Full job description

Are you a highly skilled and motivated individual looking for a dynamic role in the Sales, Retail & Customer Support industry? Do you have a passion for building relationships with guests and delivering exceptional experiences? If so, we have an exciting opportunity for you as a Catering Sales Director at Chick-fil-A!

About Chick-fil-A:

Working at a Chick-fil-A® restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Position Type:

Part-time (exceptions on benefits will apply)

Overall Responsibilities:

As a Catering Sales Director (CSD), responsibilities include:

Identifying catering opportunities and following up on potential catering guests through phone calls and visits.

Leveraging established corporate partnerships and relationships to drive catering sales.

Making sales and securing agreements with catering customers.

Confirming orders on the day of the event.

Ensuring Team Members deliver a remarkable pickup and/or delivery guest experience.

Following up with guests for feedback and to inquire about their recent experience.

Ensuring Team Members are properly trained using Pathway.

Adding value to catered events by providing a Cow mascot appearance, offering the Chick-fil-A tent for outdoor special events, and decorating with Mini Plush Cows, branded mints, and balloons.

Creating and managing a database of catering customers.

In-Restaurant Responsibilities:

Work closely with operations and kitchen staff to ensure the restaurant has all the necessary food and paper goods for upcoming catering orders.

Ensure the catering equipment and area in the restaurant are clean and organized.

Create and maintain documentation for all restaurant catering procedures.

Develop a training program for new Team Leaders and Team Members involved in catering.

Continuously evaluate customer experiences and communicate operational improvement ideas to the Operator.

In-Community Responsibilities:

Build relationships with local community members and serve as an ambassador for the Chick-fil-A brand.

Maintain and grow existing catering relationships by surprising guests at work with their favorite Chick-fil-A menu items and sending handwritten thank-you notes.

Distribute marketing materials to potential catering customers to increase awareness of Chick-fil-A Catering.

Skills and Qualities:

Proven self-starter with strong leadership skills.

Passionate about building relationships with guests.

Strong organizational, planning, and project management skills.

Ability to keep accurate records and documentation of sales.

Excellent communication skills.

Detail-oriented and observant.

Ability to multitask, delegate authority when appropriate, and make decisions quickly.

Resilient – able to handle setbacks.

Benefits:

Flexible schedule to accommodate work-life balance.

Comprehensive health, dental, and vision insurance available for full-time.

Employee discount meals

Paid sick leave

If you are ready to join a fun-loving and enthusiastic team, apply now and become a part of the Chick-fil-A family!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.