Dispatcher

Purple Lotus is recruiting for our Dispatcher position. This is a full-time position within our delivery department, reporting directly to our Lead Delivery Coordinator.

Functions:

Plan optimal routes to maximize deliveries per driver using Onfleet (previous Onfleet experience PLUS)

Confirm Treez orders

Navigation of Onfleet System

Communicate with drivers changes in address, updates about order contents

Communicate with customers about order updates, route delays / changes

Helping take customer orders

Adjust customer order totals

Changing delivery windows

Navigate iHeartJane

Adjust delivery windows to maximize orders for the day, and create route density

Create manual orders in Onfleet when Treez does not push order through

improvise solutions to dispatch issues as they arise, escalating to the appropriate management as needed.

Ownership of delivery team performance while on duty

Ability to defuse and resolve problematic situations in a calm and professional manner.

Maximizes all situations and takes every possible interaction scenario to the best suitable conclusion.

Interacts efficiently with the team and Delivery department as needed.

Adheres to all company policies regarding attendance, meal and break periods.

Manage dispatch employees by making sure there are no route conflicts in their work and ensuring that maximum deliveries are being routed at all times

Answer basic questions regarding all cannabis products, both in-store and delivery deals.

Act as an ambassador of Purple Lotus and embody Purple Lotus' core values: Humility, Excellence, and Resilience.

Purple Lotus is looking for passionate folks to join our dispatch team!

Dispatch is responsible for ensuring the top-of-the-line customer experience that Purple Lotus customers have come to expect when calling in or ordering delivery with us. This position is accountable for executing initiatives that achieve all hospitality goals at Purple Lotus.

This position is responsible for complying with all policies and procedures, compliance regulations, and all other operational objectives of the business. This position is also responsible for executing visual standards, presentation requirements, meeting customer needs and product performance.

Requirements:

Must be 21+ years old

Must have a reliable transportation to and back from work.

Experience:

Customer service experience: 2 years (Required)

Call Center experience: 1 year (Preferred)

Cannabis experience: 1 year (Preferred)

Previous Dispatch Experience (Required)

Weekends Required

Schedule:

Looking for full-time Employees

Pay & Compensation:

Hourly pay

Additional Compensation:

Tips

Store Discounts

Benefits:

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible schedule

A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.

Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.

While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.