Senior IT Support Specialist

Job Description

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs.

The role:

We're seeking a Senior IT Support Specialist to join our team. We're looking for an individual who not only exhibits a genuine commitment to service but also goes beyond the call of duty to ensure exceptional service delivery, whether it's resolving technical issues or helping colleagues and clients alike.

Our ideal candidate understands the importance of continuous improvement and development within our organization while excelling in collaborative environments where teamwork is valued and fostered. Someone who actively pursues avenues to refine their skill sets, stay abreast of industry advancements, and play a pivotal role in the team's collective achievements.

If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community.

Responsibilities:

Take escalation tickets from the helpdesk

Handle Tier 2 tickets including but not limited to:

Network Issues / Outages

Backup and Disaster Recovery Review / Maintenance Restores / Deploying

Security Solution Review / Maintaining / Deploying

MFA

A/V

SAT

SIEM

Business Application Support / Securing Third Party Support

POS

PMS

Active Directory, Group Policy, DHCP, DNS edits

Hotel Applications (Key/lock, Guest Internet/Cable, etc,)

Financial and Accounting Applications

Advanced Firewall Troubleshooting – policies, traffic monitoring, configuration

Microsoft 365 and Entra (Azure) Administration – troubleshooting mail flow, mail rules, connectors, etc.

Client Onboarding

Client communications and interactions, remotely and in person

Detailed documentation of issues and resolutions

Qualifications:

10+ years of IT experience

5+ years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs)

Knowledgeable in networking LAN/WAN concepts, structure, and equipment – understand VLANs, configuring switches

Advanced Firewall Troubleshooting experience

VMWare/Hyper-V experience - build, migrate VMs

Azure Virtual Desktop – administering/troubleshooting

Basic CMD and PowerShell Scripting

HR Information:

We understand that compensation is an important consideration for our potential candidates. We are open to discussing competitive and negotiable salary packages based on your experience and skills.

In addition to the base salary, we offer a comprehensive benefits package, including health insurance (including vision and dental), 401(k) with company matching, paid time off, etc.

This is a full-time, in-office position in Beachwood, OH.

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