Call Center Agent

Job Description

Description

Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.

Job Title: Call Center Agent

Location: Saint Louis, MO

Job Summary:

We are seeking a dedicated and enthusiastic Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing excellent customer service and support to our clients. This role requires strong communication skills, attention to detail, and the ability to handle high-pressure situations with ease.

Key Responsibilities

Answer incoming calls and respond to customer inquiries in a professional and courteous manner

Resolve customer complaints and provide appropriate solutions within the prescribed time limits

Maintain accurate records of customer interactions, transactions, comments, and complaints

Provide accurate, valid, and complete information to customers by using the right methods/tools

Identify and escalate priority issues to the appropriate teams

Follow up on customer interactions to ensure customer satisfaction

Skills, Knowledge and Expertise

High school diploma or equivalent

Previous experience in a customer service or call center role is preferred

Excellent communication skills, both written and verbal

Strong problem-solving and decision-making abilities

Ability to multitask and prioritize tasks effectively

Proficient in using computer applications and call center systems

Benefits

Benefits:

401(k) Matching

Disability Insurance

Employee Assistance Program

Flexible Schedule

Flexible Spending Account

Job:

Full time

Pay:

$38500- $49500 per year