Reservations Agent

Job Description

RESERVATIONS AGENT

Yountville, CA

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

JOB SUMMARY:

The Reservations Agent is responsible for providing exceptional customer service while efficiently handling room reservations for the hotel. This role plays a crucial part in maximizing room revenue and ensuring a seamless booking experience for our guests. The Reservations Agent should be knowledgeable about the hotel's services, facilities, and operational hours to assist guests effectively.

ESSENTIAL JOB RESPONSIBILITIES:

Promptly answer all incoming calls in a friendly, efficient, and courteous manner.

Address guest inquiries regarding hotel services, facilities, and operational hours with accuracy and enthusiasm.

Book room reservations, ensuring the use of standard company rate quoting scenarios to maximize room revenue.

Provide guests with information on available room types, rates, and any special packages or discounts.

Collaborate closely with the Sales Department to handle group bookings effectively.

Communicate reservation details, requirements, and special requests to ensure group bookings run smoothly.

Handle special reservations, including V.I.P. reservations, packages, and discounts, with a personalized and attentive approach.

Ensure that special requests are fulfilled to enhance the guest's experience.

REQUIRED QUALIFICATIONS:

High school diploma or equivalent.

Previous experience in a reservations or customer service role is preferred.

Excellent communication skills, both verbal and written.

Strong attention to detail and accuracy.

Proficiency in using reservation software and computer systems.

Ability to work independently and as part of a team.

Exceptional customer service skills with a friendly and courteous demeanor.

Flexibility to work varying shifts, including evenings, weekends, and holidays.

Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)