Customer Service Representative

Job Description

Salary: Based on Experience

KITCHENCREST CABINETS, LLC

We are a B2B kitchen cabinets wholesaler, we offer in stock, ready to assemble, shaker style cabinets to contractors, retailers and builders, we provide value added services such as design, assembly and delivery. We source our products from southeast Asia, we currently operate in IL, TX and FL.

Customer Service Representative

We are currently looking for customer service reps to join the team. You'll need to:

work on site

be responsible for entering sales orders in our ERP system Oracle NetSuite based on orders received via email, phone or oral instructions from walk in customers

be detail oriented, ensure orders entered are accurate, minimize errors and mistakes

communicate with customers via email, phone and face to face, capable of communicating to customers and resolving customer complains

coordinate with warehouse supervisors to make arrangements for pick/pack/ship and deliveries

over time, develop abilities to read kitchen cabinet design blueprints and convert to sales orders

Qualifications:

Previous experience in sales, customer service, or other related fields

Familiarity with the NetSuite CRM platform, or other similar CRM platforms

Ability to build rapport with clients

Strong negotiation skills

Deadline and detail-oriented

High level of attention to details

Job Type: Full-time

Benefits:

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Schedule: Monday to Friday

Supplemental pay types: Bonus opportunities