Help Desk Technician

Job Description

Robertson, Anschutz, Schneid, Crane & Partners, PLLC provides elite legal representation to mortgage servicers in the context of foreclosure and bankruptcy cases. Our offices, home to more than 1000 employees across 18 states, work diligently to ensure our interests are in constant alignment with those of our clients. Visit our website at more insight into our organization and leadership team.

We are seeking an Entry-level IT Technician to join our IT Helpdesk team that supports the use of technology in our organization. In addition to addressing the technological needs of our nationwide workforce and troubleshooting both hardware and software, the candidate will work in conjunction with Network, Systems, and Information Security teams to diagnose and resolve any issues that may arise to ensure optimal uptime, performance, and a compliant security practice.

Successful candidates for this role will be eager to learn, demonstrate a keep aptitude for digesting, following and creating documented procedures and policies, and be dependable with tasks associated with business-critical components of technology while providing a first-class customer experience to our customers. The ability to work independently and collaboratively to ensure timely resolution or escalation, if necessary, of requested activities and complete them on time. Also, effectively communicate and collaborate tasks during shift transition or incidents is critical.

As employees progress in experience, education, and performance consistency, promotional opportunities may become available. Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development.

Essential Duties and Responsibilities;

· Available to work Monday-Friday 6:00 AM to 3:00 PM EST on site in Boca Raton, Florida.

· Ability to provide prompt and courteous customer service to both technical and non-technical professionals.

· Assist in completing daily tasks delegated via our ticketing system.

· Perform user equipment setup, troubleshooting, and physical location moves.

· Set up and troubleshoot remote access for employees.

· Assist with tasks & projects as assigned.

Required Qualifications:

· Comp TIA A+

· Understanding of Active Directory

Preferred Knowledge Base:

· Fundamental understanding of client and server operating systems, networking, components of internet communication, and associated technologies.

· Fundamental understanding of ITIL and the concepts of service delivery, continuous improvement, change management, and incident resolution.

· VPNs.

· Analog & IP telephone systems.

· Microsoft Office, Exchange, SharePoint, and Active Directory

· Ticketing systems and functionality.

· Email filtering such as Mimecast.

· Remote support software and setup, such as Citrix

Required Education:

· High school diploma

Physical Functions:

While performing the duties of this job, the employee is regularly required to sit, talk, type, listen, and use repetitive motion. Tasks may involve extended periods at a keyboard or workstation and involve frequent handling of computer equipment. The employee is frequently required to stand, walk, use hands and fingers to handle and feel. The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead to service hardware and software used by the organization. Occasionally the employee will need to be able to lift and move up to 40 pounds.

Work Environment:

The work environment for this role is generally indoors at a desk in a well-lighted, climate-controlled cubicle or office with moderate noise levels.