Customer Service Representative In Person

Job Description

Benefits:

401(k) matching

Dental insurance

Employee discounts

Flexible schedule

Paid time off

Training & development

Vision insurance

Chem-Dry's Administrative Dispatcher is the hub of the Chem-Dry location. This role is responsible for customer engagement in the form of phone, email and social media platforms, working with Field Technician Leaders to coordinate Technicians, assist with ordering and invoice management as well as daily office operations.

If you enjoy a fast paced, customer focused and team oriented environment, Join our Team!

This is NOT a remote position

Shifts available:

Saturdays 6:30am - 2pm, 4 days (mornings/afternoons)

Part time - Saturday - varies, Sunday 9am - 5pm --- weekdays optional hours

Responsibilities:

Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge

Promote and sell the full suite of Chem-Dry services to inbound customer requests

Provide support to Technicians, Field Technician Leaders and Management

Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs

Suggest upgrading treatments to customers to promote revenue

Follow-up with customer inquiries

Complete required forms / update database

Qualifications:

Demonstrated passion for excellent customer service

Effectively communicate with internal team members and customers

Previous dispatch experience (preferred)

Excellent ability to manage multiple tasks and maintain a positive attitude

Knowledge of and desire to learn and leverage technology

Learn and communicate Chem-Dry offerings and process

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Maybe subject to an on-site drug testBenefits:

401k after 90 days

Dental and vision insurance after 60 days

Aflac

Vacation/PTO

Paid holidays

Chem-Drys mission is helping people live healthy lives, which starts with clean carpets and a healthy home. Our proprietary hot carbonating extraction cleaning process penetrates deep into the fibers, removing an average of 98% of common household allergens from carpets and upholstery and 89% of the airborne bacteria in your home when a sanitizer is added.* Plus, our green-certified solution, The Natural, contains no soaps or detergents so it's safe and non-toxic for your family & pets. And, Chem-Dry uses 80% less water than typical steam cleaning so carpets dry in hours instead of days, making it the safer and more convenient carpet cleaning choice.