Front Desk Coordinator

Job Description

The Front Desk Coordinator plays a crucial role at NOVA Plastic Surgery and Dermatology, ensuring that the patient's experience is second to none. They are the face of the practice, responsible for handling patient requests and administrative tasks with excellence. The Front Desk Coordinator performs a variety of duties, demonstrating exceptional customer service skills, strong communication skills, attention to detail, and the ability to multitask effectively.

Responsibilities:

Check Patients In and Out

Be a warm welcome to the practice by greeting patients and offering refreshments

Ensure appropriate consents are filled out prior to the patient's appointment

Assist with patient questions

Assist patients browsing the retail displays

Ensure patient has their next appointment booked

Scheduling Appointments

Schedule appointments properly, ensuring that the appointment is booked with the correct provider, for the right treatment, with the proper allotment of time, and the proper spacing if the patient receives multiple treatments.

Contact the waiting list for last-minute openings and communicate scheduling gaps to Front Desk Manager and Clinical Manager as needed.

Adhere to office policies regarding cancellations and no-showed appointments

Confirm appointments that were booked online

Communicate specials and sales to patients

Billing & Payments

Input bills for products

Check applicable rewards points and apply to billing statements

Collect deposits for all appointments

Take payments

Take down insurance information and determine co-pay

Take pre-payments for surgical procedures

Add referral credits into patient charts

Manage online store payments and gift cards

Managing Incoming and Outgoing Calls