Property Manager - Kissimmee West

Job Description

Former restaurant and bar managers: this job is for you!

The Property Manager is the primary driver of success at each Stayable Suites property. A remarkable Property Manager drives performance with discipline, positivity, creativity, and empowerment. They can perform every job on the property. However, their primary focus is building, training, and inspiring their team to deliver an exceptionally safe, clean, and affordable guest experience.

Traits of a successful Property Manager:

Team-oriented – understands that we can achieve our objectives by building and empowering a team of A-players

Coachable – has an open and thirsty mind to constantly grow through feedback from teammates, guests, and other stakeholders

Disciplined – executes the responsibilities of the position consistently and with fidelity

Attentive to details – inspects each area of the operation with a critical eye toward safety, cleanliness, and efficiency to deliver the best product at the lowest cost

Self-starter – possesses a fundamental understanding of what is required for a smooth and successful operation and takes initiative without direction

Tough but Fair – appreciates the balance between providing a terrific guest experience while holding the line on Stayable Suites’ Rules & Regulations

Dedicated – motivated by a love for the team, culture, and property

Leader – embodies our core values and sets the example for all others on the team to emulate

Where are they going?

Growth opportunities for exceptional Property Managers are endless. This frontline role understands our business better than anyone. Advancement comes in many forms and will only improve as the company continues to grow.

Compensation

Starts at $60,000 annually

Stayable Suites strives to offer fair, equitable, and competitive compensation to all team members. All team members shall be considered equally without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

This is an exempt, salaried position that may require long and non-traditional working hours. Property Managers have multiple opportunities for bonuses. The salary will be adjusted based on experience, cost of living, and contribution to the property’s success.

Responsibilities

The Property Manager is generally responsible for delivering an exceptional product for guest service, property condition, and team engagement. They also ensure that the operation runs efficiently, and problems are communicated and handled quickly. Below is a summary of primary responsibilities.

Property Condition

Inspect rooms before, during, and after a guest’s stay

Direct ongoing preventative maintenance

Maintain a low out-of-order room count

Assign and track guest and team maintenance tickets

Respond to emergency maintenance issues

Coordinate security, housekeeping, groundskeeping, laundry, and maintenance

Ensure that curb appeal is kept to the highest standard

People

Recruit and train the best team in the industry

Assess and coach team members in alignment with their Career Success Profiles

Hold team accountable using Daily Huddles and monthly Alignment Meetings

Ensure the team is dressed appropriately for their assigned work

Establish weekly schedules based on arrivals, departures, and special projects

Monitor for attendance and time punch compliance

Guest Service

Build professional relationships with all guests

Encourage positive reviews and guest referrals

Model a welcoming and service-oriented disposition for all team members

Enforce Stayable Suites’ Rules & Regulations to keep all guests safe and happy

Administration

Prepare and review daily, weekly, and monthly reports

Prepare, post, and follow up on violation notices

Implement new objectives and procedures

Ensure timely and accurate completion of team member paperwork and time punches

Respond quickly to requests for information from regional and corporate teams

Prepare and file incident reports as needed

Maintain an accurate inventory and prepare purchase orders

Expectations

This is an important, high-profile position within the company. Property Managers deliver the physical product in a way that nobody else in the organization can. Further, they are responsible for the engagement and livelihoods of a diverse, multi-disciplinary team. Therefore, we have high expectations for achieving clear, measurable performance objectives.

Below are the minimum expectations for a Property Manager to be successful in their position.

Property Condition

Inspect every room on the day of arrival, day of departure, after the room is made ready, and once per month while the guest is in-house

Minimize out-of-order rooms to an acceptable range (3–5-day turnaround time)

Maintain superior quality scores based on scheduled and unannounced Quality Assessments and guest reviews

Team Engagement

Hire and retain people that live our values and contribute to our culture

Achieve industry-leading retention targets

Maintain strong attendance and time punch compliance

Align with direct reports and supervisor by executing meeting cadence with fidelity

General

Act as a role model for everyone on the property

Execute all policies and procedures with fidelity

Report issues immediately to discuss and solve them quickly

About Stayable Suites

Stayable Suites is an innovative and growing economy-scale, extended-stay hotel company. We acquire hotels and motels that outlived their useful life and bring them back with renovations, operational improvements, and rebranding. We look for energetic, enthusiastic, and ambitious people to grow with our team.

If you're looking for a new challenge and eager to reshape the hospitality and communal living worlds, this is the place for you!

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