Guest Service Representative

Job Description

Location: Residence Inn by Marriott Boston/Brockton/Easton -124 Liberty Street Brockton, MA 02301

Residence Inn Brockton is seeking a Guest Service Representative to join their team! The Guest Service Representative is the face of the hotel, and provides superior service to all guests.

The schedule for this position varies. Must be available to work weekends AM (7AM-3PM) and PM (3PM-11PM), and/or weekdays AM (7AM-3PM) or PM (3PM-11PM).

Responsibilities include:

Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.

Handles cash, credit card information and goods at the property

Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.

Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

Customer Service experience, in a hotel setting preferred.

High School diploma or equivalent is preferred.

Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

Paid Weekly (Every Friday!)

Medical, Dental & Vision Insurance

Competitive 401 (k) Retirement Savings Plan with Generous Employer Match

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts – for You, Your Friends and Family

Wellness Programs

Monthly Employee Appreciation Activities & Events

Learning and Development Opportunities

Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.