Assistant Manager

Job Description

STUDENT COMMUNITY ASSISTANT MANAGER

JOB DESCRIPTION

It is the duty of each Assistant Manager to assist the Manager in overseeing all functions and operations on each designated student property. Including, but not limited to: leasing, customer service, disputes/conflicts, Community Assistants (CA’s), advertising, student promotions and maintaining order.

Requirements:

Possess the ability to read, comprehend, and follow moderately complicated verbal and/or written instructions in English. Is organized, capable of maintaining records, basic arithmetical calculation and able to effectively communicate with residents, staff, investors and suppliers/vendors. Has excellent customer service skills, sales knowledge and is able to easily work with different types of people, nationalities, multiple deadlines while maintaining efficiency and control over projects assigned. Deadlines can at times require some additional hours, usually during move ins/outs. In addition, the Assistant Manager may share the responsibility of being on call for the community. He/she should also be able to lift 25lbs and walk the property and several stairs daily.

OFFICE HOURS-

(Usually Tuesday through Friday 10:00 am to 6:00 pm (one day/week 11:00 am to 7:00 pm and Saturdays 9:00 am to 4:00 pm. These hours might vary depending on property and occupancy.)

OFFICE DUTIES:

Perform all essential tasks which a Manager performs (Please see Manager Job Description Page 4 in the Student Housing Manual for details)

Open/Close office, model, amenities as per Triton’s standards (clocking in/out, be timely, cleanliness, office ready etc).

Answer office phones and retrieve and take care of messages (phone/email/mail etc.)

Receive and process maintenance work orders, requests, resident memos and notices.

Receive and process payments

Give Tours

Lease Units

Support property staff with student promotions, advertising, performing clean checks, check-ins/outs

Attend mandatory meetings

Participate in Colleague Connection Day

OVERSEEING CA’S:

Calculating CA’s hours (See example in CA Duties page 51)

B. Setting weekly office work schedules for CA’s

At some properties it may be necessary to produce a weekly work schedule of CA’s office hours.

At some properties it may be possible to create a set schedule for CA’s office hours and follow for an entire semester.

See example CA Duties page 51.

Create a rotating chart of clubhouse cleaning responsibilities and oversee CA’s clubhouse cleaning (See example in CA Duties page 51)

Ensure cleaning passes Triton standards

Visiting apartments with CA’s

Randomly accompanying CA’s on Resident visits will help ensure that visits are occurring and are being done properly.

Holding regular meetings with CA’s

SALARY AND BENEFITS:

*Salary as per agreement

*Paid lunches

*Health benefits: single coverage after 60 days employment

*Potential Rent discount

*401K: upon meeting requirements

*Family Share