Manager Network Operations & IT Support

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role drive modernization of the workplace environment to increase productivity & efficiency and support in the digital transformation journey. Work very closely on incident resolution, coordinating with another resolver group to ensure the reported incident are resolved/escalating as required. Implement and manage the Networking solution for the new office set up.

Key Responsibilities:

Supervision and Team Management: Oversee a team of networking and IT support professionals, including network administrators, technicians, and support staff. Assign tasks, provide guidance, and ensure the team meets performance goals and deadlines.

Network Infrastructure Management: Design, implement, and maintain the organization's network infrastructure, including hardware, software, and communication systems. Ensure network reliability, security, and scalability to meet the organization's needs.

Troubleshooting and Technical Support: Provide advanced technical support and troubleshooting assistance to resolve complex network and IT issues. Act as a point of escalation for unresolved problems and coordinate with vendors or external resources as needed.

Security Management: Develop and implement security protocols and measures to protect the organization's network and data from unauthorized access, cyber threats, and breaches. Stay updated on the latest security threats and technologies to proactively address vulnerabilities.

Network Performance Optimization: Monitor network performance and identify opportunities for optimization and improvement. Implement strategies to enhance network speed, reliability, and efficiency, ensuring optimal performance for users and applications.

Policy Development and Compliance: Develop and enforce network and IT policies, procedures, and best practices to ensure compliance with regulatory requirements and industry standards. Educate staff on security protocols and ensure adherence to established guidelines.

Budgeting and Resource Planning: Manage the department's budget and resources effectively, including equipment purchases, software licenses, and maintenance contracts. Identify cost-saving opportunities and allocate resources efficiently to maximize ROI.

Vendor Management: Evaluate and select third-party vendors, contractors, and service providers for network and IT-related projects and services. Negotiate contracts, oversee vendor relationships, and ensure deliverables meet quality standards and timelines.

Documentation and Reporting: Maintain accurate documentation of network configurations, system updates, and troubleshooting procedures. Generate regular reports on network performance, security incidents, and support activities for management review.

Training and Development: Provide training and professional development opportunities for team members to enhance their technical skills and knowledge. Stay abreast of emerging technologies and industry trends to foster continuous learning and innovation within the department.

Collaboration and Communication: Foster collaboration with other departments, such as software development, infrastructure, and security teams, to ensure alignment of network and IT initiatives with broader organizational goals. Communicate effectively with stakeholders to address concerns, provide updates, and solicit feedback.

Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans and procedures to minimize downtime and data loss in the event of network outages, natural disasters, or other emergencies. Test and refine recovery strategies regularly to ensure readiness for unforeseen events.

Job Requirements - Knowledge and Skills:

Possess a deep understanding of networking technologies, infrastructure, and security protocols, including TCP/IP, DNS, VPN, and cybersecurity best practices.

Demonstrate effective leadership skills to oversee and motivate a team of IT professionals, with proficiency in delegation, communication, conflict resolution, and team building.

Exhibit analytical prowess in troubleshooting complex network issues, identifying root causes, and implementing timely solutions. Show sound judgment and decision-making capabilities, particularly in high-pressure situations.

Communicate technical concepts clearly to both technical and non-technical stakeholders, while fostering collaboration across teams. Possess excellent documentation skills for network diagrams, procedures, and reports.

Stay abreast of emerging technologies and industry trends, demonstrating adaptability and a willingness to learn new skills. Flexibility in adapting to evolving business requirements and technologies is key.

Maintain a customer-focused approach, ensuring high-quality IT support and service delivery. Skilled in vendor management, including vendor selection, contract negotiation, and relationship management, to meet organizational needs effectively.

Job Requirements - Attributes:

Lead and inspire a team of IT professionals with a strategic vision, fostering collaboration and innovation to achieve organizational objectives.

Demonstrate proficiency in networking technologies, cybersecurity, and IT infrastructure management, ensuring the reliability, security, and scalability of the organization's network.

Communicate technical concepts clearly to diverse stakeholders, facilitate cross-team collaboration, and drive decision-making with sound judgment and strong problem-solving skills.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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