IT Technician / Entry Level IT Analyst / Network Engineer

Job Description

Job Summary

As an IT Analyst, you will ensure our client's IT infrastructures operate smoothly and securely. You will be responsible for diagnosing and resolving level I technical issues, providing proactive maintenance, and delivering top-notch customer service to our diverse client base.

Responsibilities:

Provide technical support and assistance remotely and, when required, on-site to client locations primarily in Orlando and around Central Florida.

Troubleshoot and resolve hardware, software, and network-related issues promptly and efficiently.

Perform system updates, patch management, and proactive maintenance tasks to ensure optimal performance and security.

Set up, install, & maintain end-user servers, network, and workstations.

Collaborate with the team to design, implement, and maintain IT solutions tailored to each client's requirements.

Assist in setting up, configuring, and deploying new hardware and software.

Accurately document all service activities, solutions, and client interactions in the ticketing system, and accurately maintain the client and our internal documentation and procedures.

Ensure compliance with data protection and security standards for client systems.

Stay up-to-date with the latest IT trends, technologies, and best practices.

Requirements:

Degree in Information Technology or related field.

A strong sense of accountability, professionalism, and a proactive attitude.

Must possess the skills necessary to learn detailed aspects of the job.

Knowledge of Windows Server 2012/2016/2019/2022 setup, maintenance, and support

Windows 8, 10, 11 setup, maintenance, and support

Unix/Linux maintenance and support preferred

Familiarity with computer network configurations and support, including TCP/IP, DNS, DHCP, VPN, firewalls, routers, and switches. SonicWALL firewall experience is a plus.

Knowledge of cloud computing platforms and services (e.g., Microsoft 365, AWS, Azure, Google Cloud).

Understanding of VMWare and Hyper-V virtualization setup & maintenance.

Knowledge of Microsoft Exchange, SQL, and Active Directory Maintenance & Support.

Maintain a professional image, be courteous, and be customer service oriented.

Working knowledge of IT security principles and best practices.

Excellent problem-solving skills and the ability to work under pressure to meet deadlines.

Exceptional customer service and communication skills to interact effectively with clients and team members..

Availability to work after-hours/weekend on-call schedule with advance notice.

Valid driver’s license and transportation.

Non-smokers only.

Benefits of Working for his company:

The company offers excellent benefits for you and your family. We care about our employees and their immediate family members! We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as:

Competitive salary package commensurate with experience and skills

Opportunities for professional growth and career advancement within the organization

Collaborative and supportive work environment

Health, Dental, and Vision Insurance

Company Individual Retirement Account (IRA) with employer match

Paid Time Off (PTO)

Paid holidays

Hybrid Remote Work option after proficiency

Access to training resources and certifications to enhance your skillset

Company-issued cell phone, laptop, and other devices

Gym membership discounts

Team-building activities

Lunch and learns

Company provided healthy snacks, fruits, and beverages

Other employee events

The company is a Drug-Free Workplace.

Company Description

Celebrating 27 years in business, this MSP is a full-service IT provider offering a comprehensive suite of IT services ranging from complete IT Managed Services and Security to innovative custom-designed solutions. Managed Services include complete monitoring and management of IT networks, storage, backup, software maintenance, and security to a worldwide client base in a broad range of industries, including healthcare, technology, construction, finance, legal, municipalities, law enforcement, logistics, B2B, B2C, and the U.S. military.

The company name will be disclosed to applicants selected.