Service Coordinator

Job Description

Regional distributor of pneumatic fastening systems seeking a Service Coordinator to join our team! Ideal candidate is career oriented, self motivated and has previous experiencing managing workflow in a service related environment. Primary responsibilities include managing work flow, assisting customers and ensuring team has necessary tools to complete tasks. Position provides opportunities for advancement and excellent compensation program

Responsibilities:

Handle customer service related and parts requests

Assist sales team with service related requests

Troubleshoot and resolve product issues and concerns

Collaborate with team to ensure workflow deliverables are met

Maintain accurate and adequate parts inventory levels.

Qualifications:

Previous experience in customer service is preferred

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Excellent organizational and follow up skillsCompany Description

FRY Fastening Systems was founded in 1986 and is based in Cincinnati, Ohio. FRY began as a small, one-man operation that was designed to serve the construction and industrial trades. Today, we operate three full service distribution centers to best serve our target markets in the Midwest. With a dedication to customer service, extensive product knowledge and genuine passion for the business, FRY has become an industry leader. We proudly offer the most efficient, cost effective fastening solutions on the market. With customer service a top priority, FRY is dedicated to providing best-in-class service and support - beyond the point of sale.