Sales Support/Sales & Marketing coordinator

We are looking for a new colleague to join our team as Sales support / Sales & Marketing coordinator to handle general administrative tasks within our sales & merchant service team. Acting as representative to clients and sales colleagues your responsibilities will include telephone customer service, ongoing maintenance of the customer master data in the systems and processing of complaints.

The ideal candidate is well-skilled in customer service and motivated for further development. We are dealing mainly with local customers, however our prerequisites are fluent Icelandic but also excellent English language skills. We are looking for someone with a minimum of 4 years of work experience in customer service roles.

Main duties and responsibilities will include but are not limited to:

Be a central point of contact for all our retail customers

Support (Key) Account Managers in providing service to their customers

Improve retailers’ knowledge and usage of our services.

Manage on-boarding of new retailers and contract changes for existing retailers

Act as a super user for CRM and MicroStrategy, and deliver training and support for the sales team if needed for the sales team

Seeking new business through sell-in activities with clear focus on relationship building

Maintain sales and merchant support operations with clear focus on sell-out activities

General office tasks together with the other teams

Daily administrative tasks include:

Creating timely and correct reports both for Sales and Management

Be part to roll out new digital services to merchants

Roll out and support of digital solutions

Sales activities both in terms of retention and gather new business

Support in communications with towards merchants

Preferrable skills and background:

Minimum graduate level, preferably bachelor’s degree

Minimum of 4 years’ experience in customer service roles

Fluent Icelandic and English both speaking and writing, other language skills is an an asset

Proficient MS Office skills, especially with Excel

Customer oriented with good communication and sales skills

Good organizational and time management skills

Results oriented

Analytical skills

In this role you will report directly to the Managing Director. The holder of the position will also closely collaborate with Accounting, Refunding, IT, Processing, Marketing -teams.

Additional information

If you recognize yourself as the candidate we are looking for, don't hesitate to apply. Please send your application (with CV and cover letter) via our company website as soon as possible.

We are reviewing the applications and having the discussions with the candidates continuously and will fill the position when we find a suitable candidate.

Global Blue is a global leader with the concept of Tax Free Shopping. Global Blue enables international shoppers to claim VAT off their Tax Free Shopping eligible purchases, and to receive a seamless Payment experience while abroad. Global Blue operates in more than 50 countries and it is listed on NYSE.

JR0003054