Field Service Engineer

CAMECA is a world leading supplier of microanalytical and metrology instrumentation for research and process control. Our instruments measure elemental and isotopic composition in materials down to atomic resolution and equip government and university labs as well as high-tech industrial companies around the world.

The Field Service Engineer is responsible for customer service activities associated with modifying, troubleshooting, diagnosing, and repairing of our equipment. The Field Service Engineer will represent CAMECA/AMETEK to the customer and assumes accountability for customer satisfaction with service.They also provide technical support related to the application and use of our products.

The ideal candidate will live in the western region of the US (Idaho, Arizona, Utah, Oregon, California).

Key Responsibilities:

Provide ongoing technical support for the instrument such as preventive maintenance visits and rapid response to problems in the field.

Provide customers with technical support, remotely.

Performs installation of CAMECA systems

Travel to customer sites and perform installation, commissioning and training on all products.

Generate field service reports.

Performs Site Inspections prior to installation of instruments.

Promote our products and services offered to our customers.

Develop and maintain positive relations between the customer and the organization.

Use and update the administrative management tools made available to you.

Respect the safety rules at customer sites.

Other duties as assigned.

Desired Qualifications:

Bachelor of Science in Electrical Engineering, Physics or Chemistry is required (Military electronics training and/or years of experience maybe considered in place of degree).

Familiar with the following: electronics, computers, mechanics, reading drawings, vacuum technology.

Minimum 4 years of experience working with complex electro mechanical/High vacuum systems (SEM, TEM, semiconductor fab tools, etc.);

Fluent in English.

Strong interpersonal skills.

Good sense of initiative.

Autonomous.

Efficient, rigorous, organized, reliable, delivers quality work on time.

Ability to work well together in a multidisciplinary team (R&D, Industrial, Production), when needed.

Additional Details:

Up to 80% travel