Community Career Services Program Manager

Job Description

Description:Overview

EmployIndy guides the local workforce ecosystem and makes strategic investments to remove barriers to quality employment for underserved and underrepresented residents. The vision for EmployIndy is clear: for all Marion County residents to have access to services and training necessary to secure a livable wage and grow in a career that meets employer demand for talent.

The Community Career Services Program Manager (CCSPM) is a full-time grant-funded project management position responsible for assisting the Sr. Director of Community Career Services in leading programs that result in recruitment and re-engagement of Opportunity Youth and adults into education and workforce development services. This is a critical role for improving outcomes that increase economic security for unemployed and underemployed adults and disconnected Opportunity Youth. The CCSPM will work internally with managers in the adult, youth, and emerging adult departments to ensure strategic alignment of services. In addition, the CCSPM will collaborate and coordinate with Grants & Procurement and Performance Improvement teams to administer programs with day-to-day management responsibilities.

This position will be located at EmployIndy and report to the Sr. Director Community Career Services.

To be successful in this role you will accomplish:

As manager of these community -based programs and services, the incumbent will provide technical assistance on grants funds compliance, enrollment, KPI’s, data reporting and effective integration of workforce and positive youth development best practices to service providers receiving funds deployed through EmployIndy to deliver specialized youth and young adult employment training and supportive services. These services include but are not limited to:

City Jr. Park Ranger Initiative

ARPA Micro-Programs

Youth Employment System (YES Indy)

o YES Indy Re-Engagement Centers (RECs)

o Power Huddle (v1.0, v2.0 & v3.0)

o B/C Level Occupational Pathway Training

YouthBuild AmeriCorps/Department of Labor

Community Development Block Grant (CDBG)

You will also:

Provide lead project management to the City Jr. Park Ranger program through planning, implementation, execution, data management, budgeting, and reporting.

Schedule, plan and facilitate Community of Practice meetings with service providers

Provide technical guidance to service providers.

Conduct fiscal and programmatic monitoring

Proactive and routine communication and follow-up with service providers

Review and approve monthly AERs (Accrued Expenditure Reports)

Assist with data requests to support strategic initiatives, including extracting information from program data systems.

Collaborate with multiple colleagues and departments.

Participate in solving logistical issues.

Perform other duties and projects as assigned.

Organizational Culture

Core Values

Accountability:

We are responsible to the organization, our colleagues, our partners, and our community to make decisions that advance our vision.

We take ownership to prioritize the work and reliable processes that deliver the greatest impact, address problems as they arise, and ask for help when needed.

We strive to be prompt, decisive, and transparent to help foster trust and understanding while embracing change as a path towards efficiency and innovation.

Commitment:

We understand how important our role is to achieve our mission and believe our work makes an impact on the organization and community.

We commit to regularly reviewing our work as part of the collective team, determining areas of improvement, and celebrating successes.

We take ownership of our responsibilities and will display flexibility as needed to achieve the ultimate goals of the organization.

Trustworthiness:

We build relationships based on honesty and transparency while approaching our work with integrity.

We create a safe, respectful, and inclusive environment where team members can share feedback which promotes a culture of improvement.

We support our partners and colleagues using consistent actions, behaviors and attitudes which foster strong relationships and client success.

Competencies

Accountability: Follow through on commitments and make sure others do the same. Act with a clear sense of ownership. Take personal responsibility for decisions, actions, and failures. Establish clear responsibilities and processes for monitoring work and measuring results.

Communication Skills: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading listening and interpersonal skills.

Company Culture: Learn EmployIndy's core values as well as competencies.

Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.

Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, stays current on job knowledge.

Planning and Organizing: The ability to analyze work, set goals, develop plans of action, utilize time. Consider amount of supervision required and extent to which you can trust employee to carry out assignments conscientiously.

Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

Teamwork: Contributes to meeting team deadlines and responsibilities, listens to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphereRequirements:

Education and Experience

Post-Secondary credential required; associate degree preferred

2 years or more of training and programs/project management related experience

Progressive work history with increasing levels of accomplishment required

Knowledge, Skills and Abilities

Results driven to meet the mission, vision, and goals of EmployIndy

Knowledge of CRM, Google Suite, Microsoft Office Suite systems, Efforts to Outcome, and Job Ready Indy (JRI) Administration

Strong verbal and written communication skills

Knowledge of the theories, principles, practices and methodology of statutes, regulations and policies involving workforce development

Knowledge of publicly funded workforce programs

Ability to be creative in developing alternatives to meet EmployIndy needs

Ability to communicate complex theories and principles to a broad spectrum, both verbally and in writing

Ability to maintain cooperative work relationships

EmployIndy grants equal opportunity to all qualified persons without regard to race, color, religion, gender, pregnancy, disability, age, national origin, military service obligations, veteran status, citizenship, sexual orientation, or any other category protected by law. EmployIndy provides equal opportunity in wages, promotions, benefits, and all other privileges, terms, and conditions of employment.