Applications Engineer

Job Description

Description:

Four-year graduating students with a technical background in robotics, mechatronics, mechanical or electrical engineering are encouraged to apply.Join the SCHUNK team! With pioneering spirit and perfection, we are setting benchmarks worldwide in process improvements for our customers. Join a global team of more than 3,500 employees in nine plants and 33 subsidiaries around the world. SCHUNK USA headquarters is located in Morrisville, NC and is home to its own manufacturing facility as well as a state-of-the-art technical training center. Requirements:

The Application Engineer position is responsible for supporting sales process of our robotic tooling and industrial automation product lines, utilizing strong communication skills with our customers and other partners in the manufacturing space. This responsibility includes technical support before, during, and after the sales process with a focus on how to apply and use SCHUNK components, as well as selecting, sizing, concepting, quoting appropriate products that align with customer needs. The candidate will interact with inter-company departments and customers frequently to maintain a high level of customer satisfaction.

What You Will Do:

Develop and prepare customer quotes for specialty components

Review customer specifications and/ or review customer parts

Interpret drawings and other customer documents

Develop customer design specifications

Coordinate development of design drawings with customer and SCHUNK Design Engineering team

Follow-up on prototype product design and application issues with customer, making required changes to final design to meet customer requirements and quality standards

Preparing and delivering quotes and sales orders to customer

Track and follow up on quotes and sales orders with customers and potential customers

Develop a design and production schedule that meets customer and SCHUNK business requirements, coordinating design, production and delivery with appropriate SCHUNK teams and facilities

Track and follow-up on sales order progress through and including ensuring product delivery and customer satisfaction, making adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements

Provide technical service and training presentations to customers and representatives relating to SCHUNK component’s use, operation and maintenance

Provide customer support by phone, email and some on customer site

May enter customer quotes and sales orders into SAP, tracking the order process and follow up through delivery of the product

Perform duties of the Technical Specialist and Customer Service Representative (CSR) when necessary to meet business and customer needs